Hi, I’m
NATEVIA THORNTON-SYDNER
Summary
Engaging, Innovative, and Results-Driven design professional and project manager successful at enhancing customer satisfaction and customer service with forward-thinking and attentive strategies. Competent in providing extraordinary design aesthetics with exceptional customer experiences.
Overview
10
years of professional experience
Work History
Angi, IncRemote
Remote Client Success Manager
05.2021 - 05.2023
Job overview
- Develops small businesses and works together to ensure that service providers are set up with quality advertising that meets their needs and have a dedicated resource throughout their advertising campaign
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Resolved issues concerning software and hardware for clients.
- Monitored client renewals and reviewed all documentation and data to maintain compliance.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
At Home- The Home Decor SuperstoreGreater New Orleans Region, LA
Multi-Unit Store Director
05.2016 - 03.2023
Radial, Inc, Remote
E-Commerce Manager
11.2019 - 05.2021
Job overview
- Verified customer orders and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Resolve customer issues and escalations in accurate and timely manner
- Develop new business opportunities in every customer communication.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Coordinate Google Meet and Zoom calls, meetings and communication between management teams.
- Utilized web analytics tools to track and measure performance and made adjustments to improve retention and conversion.
- Researched different vendors for product purchasing opportunities and price comparisons.
- Supervised in-house staff to facilitate continual content updates and synchronization of products with custom inventory system.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
At HomeGreater New Orleans Region, LA
Multi-Store Director
05.2016 - 03.2019
Job overview
- Exempt and non-exempt recruiting experience in full life-cycle environment, including management of multiple high-volume roles simultaneously
- Scheduled directives and monitored metric deliverables for each store in assigned district.
- Manage the full life-cycle recruitment process for positions including developing job descriptions, posting positions, sourcing prospective candidates, screening and interviewing candidates.
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensure the best candidate experience throughout interview processes
- Use social media and company branding to attract the right candidates and build ongoing relationships
- Developed new store location from ground up by hiring and training efficient team.
- Devised processes to boost long-term business success and increase profit levels.
SearsGreater New Orleans Region, LA
General Store Manager
02.2013 - 05.2016
Job overview
- Performed statistical analyses to gather data for operational and forecast team needs.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Sales, Merchandising, and Inventory Management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
GEORGIA STATE UNIVERSITY, SCHOOL OF ART & DESIGN
Bachelor of Fine Arts from Interior Architecture & Design
Skills
- AutoCAD
- Google Suite
- SpecBook Pro
- Sketch Up and HomeStyler
- Photoshop and Illustrator
- Project Management
- Client Education
- Business Operations Knowledge
- Materials and Documentation
- Client Relationship Management
- Deadline-Oriented
- Report Generation
- Customer Retention
- Client Engagement
- Staff Training
- Hiring and Recruitment
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Client Success Manager
Angi, Inc
05.2021 - 05.2023
E-Commerce Manager
Radial, Inc
11.2019 - 05.2021
Multi-Unit Store Director
At Home- The Home Decor Superstore
05.2016 - 03.2023
Multi-Store Director
At Home
05.2016 - 03.2019
General Store Manager
Sears
02.2013 - 05.2016
GEORGIA STATE UNIVERSITY, SCHOOL OF ART & DESIGN
Bachelor of Fine Arts from Interior Architecture & Design
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