Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natalie Fernandez

Irving,TX

Summary

Certified SAFe 6 PO/PM professional, skilled in conceptualizing and executing innovative solutions.

Proven ability to collaborate seamlessly with cross-functional teams, ensuring reliable outcomes and adaptability to fast pace, evolving project requirements.

Expertise includes and lifecycle management, coupled with strong problem-solving and communication skills. Recognized for driving projects to successful completion and consistently delivering impactful results.

Over 10 years of experience in Mortgages, Real Estate, Lending and FinTech products and services.

Overview

10
10
years of professional experience
3
3

Certifications

Work History

Product Developer

Citi
04.2023 - Current
  • Product development overseeing end-to-end product lifecycle from ideation through launch and post-production support to drive growth, delivering high-quality features and capabilities.
  • Implementing and designing solutions in areas like data analytics, KPI metrics, reporting, process optimization etc.
  • Identified potential risks in project timelines or budgets early on, implementing proactive solutions to avoid delays or cost overruns.
  • Defining system requirements, managing implementation timelines, supporting end-users, and maintaining a prioritized backlog for continuous product enhancement.
  • Provided technical expertise during product design, contributing to improved functionality and user experience.
  • Prioritizing initiatives by evaluating business value, dependencies, technical complexity, resources, and user impact to drive efficient and effective decision-making.
  • Managing project milestones, collaborating with technology, UX/UI, and other cross-functional teams ensuring timely delivery through active progress tracking and risk mitigation.
  • Collaborating with key stakeholders to refine features based on user feedback, business needs, and evolving trends.
  • Partnering with global teams and senior leadership to drive adoption and alignment with enterprise technology and data strategies.
  • Facilitating Agile ceremonies including sprint planning, backlog grooming, and retrospectives.
  • Providing Level 1 and 2 user support during UAT, rollout, and postproduction phases; developed onboarding guides, training materials, and user documentation.

Sr. Product Analyst

loanDepot
02.2022 - 03.2023
  • Works with cross-functional teams and stakeholders to develop and deliver products for different platforms and lines of businesses with high quality and in timely manner.
  • Experience on design, behavior analysis and integration of software and APIs among different platforms like Mobile App, Websites and IVR to deliver consistency and intuitive applications and tools for customers.
  • Planning of future Roadmap analyzing teams, capacity, dependencies for accurate timeframes and deliveries.
  • Work Partnerships with UX/UI team to ideate and design new products and enhance the existing ones based on business needs and requests.
  • Analyze current product services along with business needs and projects to bring innovative solutions and enhancements that translate in time, resources and money savings.
  • Create process/workflows for product and technical teams serving as translator between technical and non-technical stakeholders by simplifying requirements and tech data.
  • Experience in full system implementation and lifecycles creating a strong network with Program and Project managers, PO, PA, BA, UX/UI, Compliance, Legal, Marketing, etc.
  • Data analysis using databases (SQL, Tableau, Power BI) to review user patterns and system post-production behavior to discover potential defects/bugs and coordinating production support efforts to troubleshoot these, keeping quality standards on the products and services.
  • Partners with QC teams to create test stories ensuring Business requirements are met.
  • Manual testing for different environments (dev, QA, UAT, Dark production).
  • Excellent skills on creating technical and functional user stories for different teams working under Agile framework.
  • Currently working on an Agile ART involving 5 different projects assisting multiple Lines of Business and platforms.

Product Analyst

CoreLogic LLC
10.2021 - 02.2022
  • Creating BRDs about products, features, platform updates, etc. for cross-functional teams like developers, sales teams, account managers, etc.
  • Assists on the design on the proprietary U.I. and the integration of our products and interfaces.
  • Writing XML and Json documents for developers and designers to work faster and accurately on platforms and products updates.
  • Creating internal and external release notes for stakeholders and clients.
  • Writing and updating mapping documents, for developers, governance, compliance, risk, etc. to promote new products or updated feature on existing products.
  • Generating training documents for sales and account mangers about our products, new features, prospect clients, etc. to improve sales process and revenue.
  • Serves as a communication bridge between technical and non-technical teams, including client communications and their tech support teams.
  • Analyze different products and their functionality among multiple internal and external platforms to write stories to improve products or generate new features based on business requirements.
  • Ensure product functionality by doing internal testing and product refinement reporting back to PO and developers to keep deliveries within quarters schedules.
  • Strong liaison between PO and different internal teams and stakeholders to review to prioritize backlogs, roadmaps and product solutions.
  • Analyzing client's usage updating to propose and deliver more options increasing revenue and mitigating client loss.

Business System Analyst

CoreLogic LLC
06.2019 - 10.2021
  • Part of the Enterprise Data and Integration team. Working as second tier tech support for over 100 clients, assisting multiple White Glove clients and their LOS/API integration needs with Mortgage Analytics and Valuation products.
  • Strong liaison between developers (onshore and offshore), product owners, internal and external clients and other stakeholders with an excellent ability to translate technical and non-technical terms.
  • Technical support for big enhancements/troubleshooting projects, working with cross-functional teams at a time ensuring clear and accurate communication to ensure delivery within SLA and high-quality results.
  • Support high volume, high risk and tight turnaround time driven processes.
  • Analyze different LOSs and their functionality with Mortgage and Valuation products, creating opportunities for product and delivery enhancement.
  • Generates BRDs and diagrams for projects to improve, update and fix systems, processes and products.
  • Transforms complex data and file formats to support production activities ensuring data quality, results and compliance.
  • Evaluates and manipulate input data files, testing before client delivery to ensure quality and accuracy in data and products.
  • Receives/identifies problems researching for alternatives, participating in solution implementation and testing for business processes.
  • Assisting on creating KT documentation, training and standard operating procedures.
  • Fluent in XML language

Supervisor (Document Indexing/Imaging Team)

Stearns Lending LLC
11.2015 - 06.2019
  • Generate aids and updated reports for offshore and onshore teams to improve process, reducing complaints and enhancing compliance.
    Creates and maintains knowledge databases, reports, records, SharePoint, TrackVia sites related to compliance, audit, risk and business practices.
  • Mentor and Trainer for the process (TTT and KT).
    Generate reports for senior executives for process SLA’s (TAT, Productivity, Quality and Error (DPU/DPMO) analysis).
    Review of knowledge and updates with monthly tests to the teams to ensure quality is maintained and identifying opportunities to improve the process.
  • Process/Projects transition (Led transition from manual indexing to automated indexing using mortgage domain expertise)
    Part of process transformation projects to assess operational efficiencies for better and faster production, improving compliance, reducing complaints and costs.
  • Responsible to create, maintain and update the process guidelines and procedures.
  • Monitoring work queues pipelines to ensure Service Level Agreements are meet or exceeded.

Education

Bachelor of Arts - Psychology

Universidad De Guadalajara
Guadalajara Jalisco, Mexico
01.2007

Skills

  • Strategic thinking with a focus on scalability and user-centric design
  • Analytical skills for translating complex data into high-impact product decisions
  • Using data to drive business outcomes and optimize product experiences
  • End-to-end product lifecycle management from concept to launch
  • Lead cross-functional teams and manage competing priorities
  • Agile and Scrum development methodologies
  • Results-driven approach in fast-paced environments
  • Excellent communication skills for engaging both technical and non-technical audiences
  • Strong stakeholder management across all organizational levels, from end users to C-Level stakeholders
  • Proven ability to align cross-functional teams and communicate product vision effectively
  • Experience with data visualization, management and analytics tools, Tableau, Power BI, SQL
  • Report generation and dashboard creation for performance tracking and management insights
  • Strong understanding of XML, including its structure and use for data serialization, configuration, and communication between systems
  • Experience with APIs and SAAS tools and applications

Certification

  • Certified PO/PM
  • Certified Scrum Master
  • PMC-1 Pragmatic Institute

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Product Developer

Citi
04.2023 - Current

Sr. Product Analyst

loanDepot
02.2022 - 03.2023

Product Analyst

CoreLogic LLC
10.2021 - 02.2022

Business System Analyst

CoreLogic LLC
06.2019 - 10.2021

Supervisor (Document Indexing/Imaging Team)

Stearns Lending LLC
11.2015 - 06.2019

Bachelor of Arts - Psychology

Universidad De Guadalajara

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Natalie Fernandez