Natha Hopkins
Los Angeles,CA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Receptionist
Beverly Hills Lashes
04.2022 - 03.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Collected payments, processed transactions and updated relevant records.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Personal Assistant
Sheri Laine
11.2021 - 03.2024
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Accomplished project deadlines by assisting with task completion whenever required.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Entrusted to handle confidential and sensitive situations in professional matter.
Assistant Manager
Frutap
02.2019 - 09.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Certified Nutrition Coach
National Academy of Sports Medicine (NASM)
Gilbert, AZ11.2024
Skills
- Data Entry
- Scheduling
- Data inputting
- Office equipment operations
- Scheduling appointments
- Time Management
- Document Management
- Expense Reporting
- Housekeeping
- Professional and mature
- Customer Service
- Calendar Management
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Receptionist
Beverly Hills Lashes
04.2022 - 03.2024
Personal Assistant
Sheri Laine
11.2021 - 03.2024
Assistant Manager
Frutap
02.2019 - 09.2021
Certified Nutrition Coach
National Academy of Sports Medicine (NASM)
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