Nathale Robalino
Germantown,MD
Overview
8
8
years of professional experience
Work History
Communications Manager
MLM Home Improvement LLC
Gaithersburg, MD
04.2026 - Current
- Oversaw recruitment of remote contractors to support project needs. Evaluated recruiting platforms and processes to enhance effectiveness.
- Oversaw content creation across multiple platforms, ensuring alignment with corporate messaging and audience engagement.
- Coordinated internal and external communications, fostering collaboration among departments to maintain consistent messaging.
- Led crisis communication efforts, crafting timely responses to protect company reputation during challenging situations.
Operations Manager
National Propane Buyers Cooperative
Boyds, Maryland
10.2024 - 11.2025
- Managed daily operations for propane distribution and supply chain efficiency.
- Monitored inventory levels and assisted in procurement planning.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw logistics management, ensuring timely delivery of propane supplies.
Sr. Administrator
SuperFD LLC
Washington, DC
10.2023 - 10.2024
- Coordinated schedules and meetings for senior management and staff.
- Developed operational procedures to streamline workflows and enhance productivity.
- Collaborated with vendors and clients to negotiate contracts and secure favorable pricing terms.
- Oversaw administrative workflows, ensuring adherence to company policies and procedures.
Billing Specialist
Aston Carter
Bethesda, Maryland
10.2022 - 10.2023
- Processed billing inquiries and resolved customer account discrepancies.
- Reviewed contracts for compliance with billing requirements and terms.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
Financial Advisor II
Adventist HealthCare
Rockville, MD
01.2022 - 10.2023
- Developed comprehensive financial plans for clients based on individual needs.
- Assisted patients with insurance verification and benefits explanations.
- Processed patient billing inquiries and resolved account discrepancies.
- Maintained accurate patient financial records in the billing system.
Receptionist
Capital Neuro Care LLC
Rockville, MD
01.2018 - 01.2022
- Managed front desk operations and greeted patients warmly.
- Scheduled appointments and coordinated with medical staff effectively.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Maintained organized patient records, ensuring confidentiality and compliance.
Education
Bachelor of Arts -
Northwest Highschool
Germantown, MD11.2020
High School Diploma -
Northwest Highschool
Germantown, MD11.2020
Skills & Technical Abilities
- Project management, Customer service, Data entry, Office administration, Time management, Invoice processing, Logistics oversight
- Software: QuickBooks, Cerner, Converge, Zen Planer, Salesforce, JIRA, HubSpot, PeopleSoft, Nthrive, IBM(AS400), Perceptive, IMS, Freshworks, High radius, Rippling, Margin edge, Caterease,Microsoft
- Programs: Office 365, Excel, PowerPoint, Word, Access, Outlook, Azure
- Languages: English, Spanish, learning Portuguese
Timeline
Communications Manager
MLM Home Improvement LLC
04.2026 - Current
Operations Manager
National Propane Buyers Cooperative
10.2024 - 11.2025
Sr. Administrator
SuperFD LLC
10.2023 - 10.2024
Billing Specialist
Aston Carter
10.2022 - 10.2023
Financial Advisor II
Adventist HealthCare
01.2022 - 10.2023
Receptionist
Capital Neuro Care LLC
01.2018 - 01.2022
Bachelor of Arts -
Northwest Highschool
High School Diploma -
Northwest Highschool