Nathalee Fernandez
Orlando,United States
Summary
Skilled Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
13
13
years of professional experience
Work History
Travel Consultant
JPMorgan Chase
01.2024 - 05.2024
- Built strong relationships with clients through exceptional communication and personalized service
- Organized trips for individual, family and business travelers
- Worked closely with clients to understand unique needs and meet specific travel desires
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Fraud Investigation Specialist
Capital One
11.2022 - 12.2023
- Conducting investigations into allegations of fraud by clients against our company
- Reviewing and researching evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations.
- Developed strong client relationships through consistent communication and attentive service.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Customer Service Representative
JetBlue
08.2021 - 08.2023
- Assisting and advising customers who may be choosing from a variety of travel options
- Making reservations for customers based on their various requirements and budgetary allowances
- Streamlined booking processes, enhancing efficiency and customer satisfaction
- Guided clients through travel planning, ensuring a seamless experience
Bank Teller
Wells Fargo
Orlando, FL
08.2014 - 08.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Teaching Assistant
Little Dreamers Daycare
Totowa, NJ
09.2011 - 08.2013
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
Education
Bachelor Of Applied Science - Elementary Education
Seminole State College
Child Development -
Passaic County Tech
Wayne, NJ06.2023
Full Specialist Esthetician
Aveda Institute
Winter Park, FL03.2019
Skills
- Time management
- Organizational skills
- Skills Development
- Teaching strategies
- Lesson Plan Implementation
- Relationship Building
- Problem-Solving
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Travel Consultant
JPMorgan Chase
01.2024 - 05.2024
Fraud Investigation Specialist
Capital One
11.2022 - 12.2023
Customer Service Representative
JetBlue
08.2021 - 08.2023
Bank Teller
Wells Fargo
08.2014 - 08.2018
Teaching Assistant
Little Dreamers Daycare
09.2011 - 08.2013
Bachelor Of Applied Science - Elementary Education
Seminole State College
Child Development -
Passaic County Tech
Full Specialist Esthetician
Aveda Institute