Nathali Molina
Winter Springs,FL
Summary
Versatile Implementation Project Manager with a background in successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Accomplished Project Manager offering 5+ years of experience in HRIS. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Success Manager
PrismHR
01.2024 - 03.2024
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Oversaw a portfolio of over 40 clients, ranging from growth-stage companies to enterprise-level organizations.
Implementation Project Manager
Key HR
11.2022 - 11.2023
- Lead a project team to implement client HCM projects by planning, organizing, controlling, and deploying key milestones, deliverables, and resources according to client and business goals
- Develop a strong partnership and working relationship with all levels of the organization, internally and externally
- Successfully overperform 95% of the targeted new client satisfaction scores
- Provide analysis and status reports of the project utilizing Salesforce to including business case, ROI, and post-project review
- Worked on projects of high complexity
- Develop organizational processes, draft new standard operating procedure (SOPs)
- Coordinate internal resources and third parties/vendors for the flawless execution of projects like TMS, ATS, and multiple services provided to clients
- Provide guidance and work leadership to lower-level personnel and served as technical team or task lead
- Conduct training and develop appropriate training objectives and test methods and designs instructionally valid training materials
- Ensure integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans.
Client Services Account Manager
Key HR
07.2020 - 11.2023
- Responsible for driving client retention and delivering messages to clients and creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client
- Participates on a task force or project teams that focus on strengthening client relationships
- Designs and executes improvements for processes and procedures so that established goals are met
- Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating the delivery of services and products
- Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders, and swiftly bringing issues to resolution
- Actively and consistently communicates with clients and internal teams
- Provided continuous inter and intra-departmental communications to enhance the market's effectiveness in dealing with critical client issues
- Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery.
Sr. Executive Administrative Assistant
Key HR
07.2019 - 01.2023
- Provide executive administrative support, delivering excellent service and professionalism in every interaction
- Demonstrate outstanding judgment, integrity, and discretion, handling sensitive correspondence, issues, and information with diplomacy
- Coordinate all travel arrangements, including flights, car service, hotel reservations, and timely processing of reimbursable expenses
- C-suite calendar coordinating, scheduling meetings, arranging logistics, and resolving conflicts effectively
- Interact with executives and assistants internally and externally, promptly responding to requests with a sense of urgency
- Prioritize and manage workflow to ensure high-quality and efficient work, met deadlines and adapt to changing priorities
- Proactively address and resolve issues within my responsibility, keeping leadership informed of any significant matters
- Prepare various materials such as correspondence, reports, and presentations, and ensure timely completion
- Assist with special projects and take on additional assignments with a growth mindset.
Administrative Assistant
Key HR
07.2018 - 07.2019
- Help enable and augment the company’s self-service model for specific administrative functions
- Establish processes that enable cost and time efficiencies, related to administrative tasks
- Assume accountability for end-to-end processing of POs, preferred vendors, and travel arrangements (domestic/ international)
- Establish ways of collaborating with teammates and Commercial colleagues
- Understand internal processes and policies, to serve as a base of knowledge when establishing complementary processes
- Analyze needs and problems and determine approach and priority in collaboration with senior leaders, their teams, and administrative colleagues across functions
- Serve as a point of contact to answer questions and guide colleagues
- Support Executive Leadership and their respective assistants with meetings and events.
Education
Associate of Science - Business Administration And Management
Valencia College
Kissimmee, FL05.2017
Skills
- Microsoft Suite
- CRM Expert - Salesforce
- SaaS Implementation
- API Knowledge
- Onboarding Practices
- Project Planning and Scheduling
- PMM: Agile, Waterfall
- Interpersonal Skills
Certification
- PMP - Project Management Professional - Google - Pending
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancement4-day work weekWork from home optionPersonal development programsFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
CRM
Timeline
Customer Success Manager
PrismHR
01.2024 - 03.2024
Implementation Project Manager
Key HR
11.2022 - 11.2023
Client Services Account Manager
Key HR
07.2020 - 11.2023
Sr. Executive Administrative Assistant
Key HR
07.2019 - 01.2023
Administrative Assistant
Key HR
07.2018 - 07.2019
Associate of Science - Business Administration And Management
Valencia College
Similar Profiles
Andrej OljacaAndrej Oljaca
Software Engineer at PrismHRSoftware Engineer at PrismHR
AIBEK KAKEMATOVAIBEK KAKEMATOV
QA Engineer at PrismHRQA Engineer at PrismHR
Gaurav LakhinaGaurav Lakhina
DevOps Engineer at PrismHR | VensureDevOps Engineer at PrismHR | Vensure
Raixa SanchezRaixa Sanchez
Babysitter at HomeBabysitter at Home
Malachi RuffinMalachi Ruffin
Audio Engineer Intern at Destination ChurchAudio Engineer Intern at Destination Church