NATHALI QUINONES IZQUIERDO
Miami,FL
Summary
Highly-motivated with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
PEGGY ALVAREZ-PENABAD D.D.S; P.A
08.2018 - Current
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
Front Desk Receptionist
Peggy Alvarez-Penabad D.D.S;P.A
06.2016 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Dental Assistant and Front Desk
Zoraida T Sanchez
02.2013 - 07.2015
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Education
Associate of Science - Dental Assistant
Compu-Med Vocational Careers - Miami
Miami, FL12.2012
Skills
- Office Management
- Customer Service
- Policy Development
- Billing
- Supply Management
Multi-task ,dependable,reliable,efficient ,professional and highly organized
- Workflow Optimization
- Software Proficiency
- Vendor Relations
- Verification of insurance (PPO,HMO,Medicare,)
- Treatment Plan presentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Dental Assistant Certificate 2012.
CPR Course .
Expanded Duties Certificate 2012.
Financing Program (Care Credit ,Green Sky,Lending Club)
References
References available upon request.
Timeline
Office Manager
PEGGY ALVAREZ-PENABAD D.D.S; P.A
08.2018 - Current
Front Desk Receptionist
Peggy Alvarez-Penabad D.D.S;P.A
06.2016 - Current
Dental Assistant and Front Desk
Zoraida T Sanchez
02.2013 - 07.2015
Associate of Science - Dental Assistant
Compu-Med Vocational Careers - Miami
Dental Assistant Certificate 2012.
CPR Course .
Expanded Duties Certificate 2012.
Financing Program (Care Credit ,Green Sky,Lending Club)
Similar Profiles
Aileen GilAileen Gil
Legal Assistant at Alvarez, Thompson, & Smoak, P.A.Legal Assistant at Alvarez, Thompson, & Smoak, P.A.
Mavis C. SwannMavis C. Swann
Office Manager at Dr. Sharon Long-Stokes, D.D.S., P.A.Office Manager at Dr. Sharon Long-Stokes, D.D.S., P.A.
MICAH REDDINGMICAH REDDING
Insurance Coordinator at Wendy Struss Willett D.D.S., M.S., P.A.Insurance Coordinator at Wendy Struss Willett D.D.S., M.S., P.A.