Nathali Ramirez

• Received and processed cash and credit payments for in-store purchases
• Described use and operation of merchandise to customers
• Exceeded targeted sales goals by 20%
• Opened and closed the store, including counting cash, opening cash registers and creating staff assignments
• Worked as a team member to provide the highest level of service to customers
• Verified that all merchandising standards were maintained on a daily basis.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Managed a team of sales associates, providing guidance and support to improve overall performance.
• Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
• Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
• Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

• Receives incoming calls from patient and providers in reference to payment issues, perceived inappropriate patient service and update on insurance date
• Responsible for determining nature of calls and documenting via claim system an appropriate associated reason code
• Effectively research, resolve and respond to billing issues accurately and expeditiously
• Supplies support function to reimbursement area in posting zero payment explanation of payments from insurance companies
• Monitor patient account providing account reconciliation to facilitate prompt payment and prevent inappropriate transfers to the outside collection agency
• Responsible for cross-functional assistance with EOB adjustments, Bad Debt Recovery Trailer Entry and Cash Payment mailing.
• Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
• Kept all patient information secure and confidential.
• Followed up with appropriate parties to obtain prompt payments.
• Reduced billing errors by implementing strict policies and systematic procedures.
• Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
• Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.

• Direct incoming calls to corresponding clinics, answering an average of 4,000 calls monthly
• Scheduled the first initial intake for general mental health, substance abuse, Serious Mental Illness (SMI) and also for primary care physician (PCP)
• Verify all commercial insurance and Ahcccs for all Patient and client
• Maintain up-to-date records at all times
• Data entry for commercial insurance, personal information, etc
• Maintain Care Point logs
• Scan documents/files into Care Point and/or Claim Trak properly
• Travel to different Terros clinics to assist with front office (as needed).
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
• Followed up with patients to reschedule missed appointments.
• Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
• Maintained accurate patient records for proper tracking of patient history and treatment.
• Answered phone calls and messages for 50+

physician for medical facility, scheduling appointments, and handling patient inquiries.

• Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
• Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.