Nathalia Cardenas-Haro
Honolulu,HI
Summary
Detail-oriented and hard-working individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive in identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Club Lounge Attendant
Ritz-Carlton Kapalua
07.2021 - 08.2023
- Established, replenished, and organized workstations.
- Verified cleanliness and readiness of all dining equipment prior to use.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
- Processing operational needs
- Addressing guest requests
- Sharing the highlights of the local area
- Implemented creative solutions for adapting lounge services during peak times, minimizing wait times for guests without sacrificing quality standards.
- Excelled at multitasking; simultaneously managed multiple responsibilities such as greeting guests, answering inquiries, monitoring inventory levels, and overseeing general lounge upkeep as needed.
- Demonstrated strong communication skills when liaising between kitchen staff members and front-of-house personnel, ensuring efficient coordination of meal preparation services.
- Coordinated with other departments to ensure smooth event planning and execution within the Club Lounge space.
- Developed positive relationships with guests, leading to repeat visits and loyalty to the establishment.
- Delivered exceptional levels of customer care by consistently going above-and-beyond in addressing individual guest preferences or requests.
- Supported a safe environment by adhering to strict sanitation practices when handling food items or cleaning equipment and surfaces.
Dinner Server
TS Restaurant Kimo's
03.2023 - 08.2023
- Assist in preparing restaurant for service
- Review menus with guests and answer questions about menu items, offering descriptions and making recommendations
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Streamlined communication between front-of-house and back-of-house teams for improved order accuracy and efficiency.
- Balanced cash register accurately at the end of each shift, ensuring proper financial procedures were followed.
- Check guests' identification to ensure they meet minimum age requirements for consumption of alcohol
- Serve food and beverages to guests, taking extra care to perform any additional table-side preparation or service as required
- Check with guests to ensure that they are enjoying their meals and take action to correct any problems
- Maintained strict adherence to food safety regulations, preventing potential health hazards in the dining environment.
- Handled guest complaints professionally, resolving issues promptly and effectively.
Food and Beverage Supervisor/Server
Tim Ho Wan Waikiki
04.2018 - 03.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Lunch Server/ Bartender
TR Fire Grill
11.2016 - 08.2018
- Prepared beverages and filled food orders for customers
- Checked identification to enforce age regulations for alcoholic beverages
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Delivered exceptional guest experiences through attentive service and quick response to issues
Lunch Server
Lahaina Fish Co
01.2016 - 08.2016
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Bussed and reset tables, working efficiently to keep dining room and work areas clean
- Checked identification to enforce age regulations for alcoholic beverages
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Breakfast Server
Shorebird Waikiki
01.2015 - 12.2015
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk
- Checked identification to enforce age regulations for alcoholic beverages
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers
Hostess
Dukes Waikiki
08.2012 - 10.2015
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
Supervisor
Tim Ho Wan Waikiki
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Education
Associate of Science - Nursing
Kapiolani Community College
Honolulu, HI12-2025
Associate of Arts - Liberal Arts
University of Hawaii Maui College
Kahului, HI12-2022
High School Diploma -
Lahainaluna High School
Lahaina, HI05-2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer servicenursig
- Vitals monitoring
- Task prioritization
- Patient assessments
- Patient monitoring
- Infection control standards
- Clinical judgment
- ADL assistance
- Medical documentation
- Catheter care
- Basic nursing care
- Compassionate and caring
- Privacy and confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Tim Ho Wan Waikiki
09.2023 - Current
Dinner Server
TS Restaurant Kimo's
03.2023 - 08.2023
Club Lounge Attendant
Ritz-Carlton Kapalua
07.2021 - 08.2023
Food and Beverage Supervisor/Server
Tim Ho Wan Waikiki
04.2018 - 03.2021
Lunch Server/ Bartender
TR Fire Grill
11.2016 - 08.2018
Lunch Server
Lahaina Fish Co
01.2016 - 08.2016
Breakfast Server
Shorebird Waikiki
01.2015 - 12.2015
Hostess
Dukes Waikiki
08.2012 - 10.2015
Associate of Science - Nursing
Kapiolani Community College
Associate of Arts - Liberal Arts
University of Hawaii Maui College
High School Diploma -
Lahainaluna High School
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