Detail-oriented and dedicated professional with over four years of experience in fulfillment and customer service roles. Adept at handling data entry, analyzing complex cases, and providing exceptional customer service. Proven ability to thrive in fast-paced environments, demonstrating strong multitasking and communication skills.
- Entered accurate and timely data for employee requests, ensuring data consistency.
- Verified employee data cases through meticulous data entry and analysis.
- Managed complex case issues and discrepancies with high attention to detail.
- Processed multiple data cases daily, adhering to company policies and procedures.
- Confirmed merchandise information matched work orders and ensured proper handling of products.
- Utilized automated scanners and computer systems for inventory management.
- Assembled and organized pallets for correct location distribution.
- Provided efficient and courteous customer service, addressing complaints and inquiries.
- Educated customers on product prices and details, handled returns, exchanges, and refunds.
- Trained new customer service associates, fostering a collaborative team environment.
- Technical Skills - Microsoft PowerPoint, Microsoft Outlook, Word, Data Entry, Automated Scanner and Computer Systems, Cash Register Operations
- Soft Skills - Customer Service, Communication, Multitasking, Time Management, Adaptability, Training New Employees
- Other Skills - Warehouse Experience, Product Handling, Case Management, Analysis of Case Issues