Nathalia Colorado
Lehi
Summary
Client-focused professional with strong communication skills and a deep understanding of client needs. Skilled in addressing inquiries and providing insightful solutions that enhance satisfaction and foster positive relationships. Committed to proactive engagement and team collaboration to drive success in a Senior Client Associate role.
Overview
11
11
years of professional experience
Work History
Client Associate
Wells Fargo Advisors
Salt Lake City, UT
04.2025 - Current
- Managed client communications to strengthen relationships and improve customer satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.
- Coordinated account openings and maintenance, ensuring compliance with regulatory requirements.
- Facilitated financial transactions to ensure accurate processing and timely service delivery.
- Facilitated onboarding for new associates by instructing on operational procedures and system functionalities.
- Engaged in cross-functional initiatives to clarify procedural guidelines and streamline team operations.
- Facilitated support for team members by addressing inquiries and assisting with task completion.
- Assisted in the organization and management of mail team procedures to ensure smooth workflow.
- Led team operations in supervisor's absence, ensuring seamless workflow and support for team members.
Warehouse Associate
Amazon
Salt Lake City, UT
09.2020 - Current
- Pick and prepare daily shipments in controlled atmosphere warehouse to ensure product integrity.
- Pack and label merchandise for timely loading and shipment to customers.
- Collaborate with coworkers on special projects to improve team efficiency. to learn new tasks while gaining additional responsibilities.
Costumer Service Representative
Wells Fargo Advisors
Salt Lake City, UT
04.2022 - 04.2025
- Delivered exceptional customer service, leading to increased customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Responded to customer inquiries with accurate information on products and services, enhancing customer understanding.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted training sessions for new hires, improving their skills and knowledge for better service delivery.
- Successfully completed SMEs (Subject Matter Expert) certification.
Housekeeping Attendant
Marriot Hotel
Park City, UT
09.2018 - 10.2019
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Maintained cleanliness in lobbies, guest rooms, and halls, ensuring a safe environment for patrons.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Removed trash from rooms and replaced liners to wastebaskets.
- Restocked linens and toiletries in rooms to enhance guest comfort.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Engaged with clients and guests to enhance overall experience during daily duties.
Customer Service Representative
Industrimuebles
Bucaramanga, Santander
01.2016 - 07.2018
- Fielded customer complaints and queries, ensuring timely resolution to improve customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities, enhancing their understanding of available benefits.
- Assisted customers with account payments and payment plans, facilitating financial management and account maintenance.
- Reviewed customer account information to determine current issues and potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
Education
Some College (No Degree) - Chef Training
Sena
ColombiaBachelor. - High School.
Normal Superior of Bucaramanga
Colombia12.2017
Skills
- Client Communication
- Dispute resolution
- Call Center Operations
- Client integration
- Regulatory compliance
- Quality control
- Analytical skills
- Problem solving
- Teamwork
- Team adaptability
- Active listening
- Computer literacy
- Microsoft Office
- Positive Mindset
Accomplishments
- SMEs Certification
- SIE
Languages
Spanish
Native or Bilingual
Timeline
Client Associate
Wells Fargo Advisors
04.2025 - Current
Costumer Service Representative
Wells Fargo Advisors
04.2022 - 04.2025
Warehouse Associate
Amazon
09.2020 - Current
Housekeeping Attendant
Marriot Hotel
09.2018 - 10.2019
Customer Service Representative
Industrimuebles
01.2016 - 07.2018
Bachelor. - High School.
Normal Superior of Bucaramanga
Some College (No Degree) - Chef Training
Sena