Nathalia Ferrer
Alachua
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
7
7
years of professional experience
Work History
Senior Pharmacy Technician
Walgreens Boots Alliance
03.2021 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
Sales Representative
CZ Group
03.2019 - 05.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Administrative Assistant
Alfredo Cardona Law Officce
01.2018 - 02.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Administration - Hotels And Restaurants
PUCPR
Mayagüez, PR06-2018
High School Diploma -
Eva Y Patria Custodio
Las Marías, PR05-2013
Skills
- Pharmacy law compliance
- Pharmaceutical calculations
- Professional networking
- Immunization administration
- Drug inventory control
- Medical insurance claims processing
- Problem-solving skills
- Team coordination
- Time management
- Multitasking Abilities
- Critical thinking
- Organizational skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Senior Pharmacy Technician
Walgreens Boots Alliance
03.2021 - Current
Sales Representative
CZ Group
03.2019 - 05.2020
Administrative Assistant
Alfredo Cardona Law Officce
01.2018 - 02.2019
Bachelor of Administration - Hotels And Restaurants
PUCPR
High School Diploma -
Eva Y Patria Custodio
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