Nathalia Henner
Atlanta,GA
Summary
Aspiring supply chain professional with nearly four years of progressive experience in the automotive industry at a Fortune 500 company. Ranked in the top 3% company-wide, achieved 10 quarters of President’s Club recognition, and was selected for a leadership development program. Proven ability to analyze data, identify operational inefficiencies, and reduce asset risk through cross-functional collaboration.
Overview
4
4
years of professional experience
Work History
Business Operations Associate- Lead Trainee
CarMax Auto Superstores, Inc.
08.2025 - Current
- Lead daily business operations as Manager on Duty at CarMax’s largest location, coordinating workflow across sales, logistics, inventory, and purchasing departments.
- Achieved President’s Club recognition by sustaining 100% accuracy in vehicle title processing and customer satisfaction.
- Conduct ad-hoc analyses focused on identifying cost reduction opportunities and supporting data-driven decisions-making across operations.
- Perform root-cause analysis to resolve operational challenges and redesign internal processes, enhancing productivity and customer satisfaction.
- Review internal data and lead weekly meetings on strong process execution, asset protection, and compliance.
- Responsible for learning, teaching, and managing business practices to follow all federal, state, and local regulations related to vehicle documentation and inventory controls.
- Deliver clear, professional communication across cross-functional teams, ensuring effective collaboration and accurate information flow in both verbal and written formats.
Customer Specialist Alternative Delivery (CSAD)
CarMax Auto Superstores, Inc.
08.2022 - 08.2025
- Earned President’s Club recognition by maintaining 100% accuracy in vehicle title processing and customer satisfaction over multiple consecutive months.
- Conducted analysis to resolve high-impact discrepancies in the lien non-record report, cutting asset risk from $2.5 million to $44K through collaboration with finance companies and customers.
- Created a training guide to streamline and standardize the process of working with the lien not recorded report, improving associate understanding, reducing errors, and minimizing asset risk.
- Balanced customer needs and business priorities when making decisions, demonstrating sound judgment and problem-solving skills.
- Facilitated alternative deliveries such as express pick-up, home delivery, and appraisal pick-up for customers and store operations.
Business Operations Associate
CarMax Auto Superstores, Inc.
03.2022 - 08.2022
- Executed Business Office functions, including processing and delivering sales documentation and handling appraisal purchases.
- Processed DMV paperwork for vehicle title and registration post-sale, ensuring government compliance and securing titles for customers and lienholders.
- Delivered ad-hoc reporting and analytical support to the ordering and inventory management teams on vehicle movement to different locations.
- Monitored aging inventory and escalated units as needed to maintain efficient supply chain flow and ensure timely vehicle availability for customers.
- Managed multiple pay types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention.
Education
Bachelor of Business Management - Supply Chain and Operations
Georgia State University, J. Mack Robinson College of Business
Atlanta, GA05-2026
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Workflow optimization
- Team collaboration
- Analytical thinking
- File management
- Report generation
CERTIFICATIONS/ OTHER SKILLS
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Multilingual (Portuguese: Fluent, Spanish: Work Proficiency)
- Tableau
- Microsoft Power BI
- SQL
Languages
Spanish
Professional Working
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Business Operations Associate- Lead Trainee
CarMax Auto Superstores, Inc.
08.2025 - Current
Customer Specialist Alternative Delivery (CSAD)
CarMax Auto Superstores, Inc.
08.2022 - 08.2025
Business Operations Associate
CarMax Auto Superstores, Inc.
03.2022 - 08.2022
Bachelor of Business Management - Supply Chain and Operations
Georgia State University, J. Mack Robinson College of Business