Nathalia Maduenho
Salt Lake City,UT
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
HMSHost
Salt Lake City, United States
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
ASSISTANT MANAGER
PORTENA
01.2023 - 01.2023
- Responsible for assisting managers with inventory control, monthly menu, social media
- Cook the recipes of the menu
- Take orders, prepare and deliver such orders - on line and in person
- Closing shifts.
Baker
Cheesecake Factory
Fashion Place
08.2023 - 09.2023
- Prepare desserts and coffee drinks offered in their menu.
Server
Rodizio Grill
01.2022 - 01.2023
- Customer greetings
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Business Administration And Management
Faculdades Metropolitanas
Sao Paulo01.1998
Skills
- Experience working under pressure
- Memory retention
- Teamwork and Collaboration
- Reliable and Responsible
- Adaptability
- Time Management
- Problem Solving
- Self Motivation
- High Energy and Stamina
- Exceptional customer service
- Strong Work Ethic
- Safe Food Handling
Certification
- Food Handler
- Project Management
- Effective Negotiations
- Advanced Seminar of Direct Marketing
- MySAP CRM
- ABAP Workbench
- SCM600 - Process in Sales and Distribution
- SCM605 - Sales
- HP SAPTEC - Technology Solutions Fundamentals
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Server
HMSHost
10.2023 - Current
Baker
Cheesecake Factory
08.2023 - 09.2023
ASSISTANT MANAGER
PORTENA
01.2023 - 01.2023
Server
Rodizio Grill
01.2022 - 01.2023
Bachelor of Science - Business Administration And Management
Faculdades Metropolitanas