Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nathalia Maduenho

Salt Lake City,UT

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

HMSHost
10.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

ASSISTANT MANAGER

PORTENA
01.2023 - 01.2023
  • Responsible for assisting managers with inventory control, monthly menu, social media
  • Cook the recipes of the menu
  • Take orders, prepare and deliver such orders - on line and in person
  • Closing shifts.

Baker

Cheesecake Factory
08.2023 - 09.2023
  • Prepare desserts and coffee drinks offered in their menu.

Server

Rodizio Grill
01.2022 - 01.2023
  • Customer greetings
  • Served food and beverages promptly with focused attention to customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Science - Business Administration And Management

Faculdades Metropolitanas
Sao Paulo
01.1998

Skills

  • Experience working under pressure
  • Memory retention
  • Teamwork and Collaboration
  • Reliable and Responsible
  • Adaptability
  • Time Management
  • Problem Solving
  • Self Motivation
  • High Energy and Stamina
  • Exceptional customer service
  • Strong Work Ethic
  • Safe Food Handling

Certification

  • Food Handler
  • Project Management
  • Effective Negotiations
  • Advanced Seminar of Direct Marketing
  • MySAP CRM
  • ABAP Workbench
  • SCM600 - Process in Sales and Distribution
  • SCM605 - Sales
  • HP SAPTEC - Technology Solutions Fundamentals

Languages

English
Full Professional
Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Server

HMSHost
10.2023 - Current

Baker

Cheesecake Factory
08.2023 - 09.2023

ASSISTANT MANAGER

PORTENA
01.2023 - 01.2023

Server

Rodizio Grill
01.2022 - 01.2023

Bachelor of Science - Business Administration And Management

Faculdades Metropolitanas

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Nathalia Maduenho