Nathalia Munduruca
San Diego,CA
Summary
Adaptable and detail-oriented server with a robust background in customer service and team collaboration. Known for effective communication skills, adept at managing high volume, and training staff to enhance operational efficiency. Ready to leverage expertise to drive positive guest experience.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Server
Monzu Fresh Pasta
San Diego, California
06.2024 - Current
- Provided exceptional service to high volume of daily customers.
- Provided attentive service to guests in a fast-paced dining environment.
- Greeted customers, answered questions, and sold daily specials to increase guest satisfaction.
- Attentive to customer orders, making sure the dish is the same every single time, and communicated effectively with kitchen staff.
- Facilitated timely delivery of dishes to enhance guest experience in a prompt and accurate manner.
- Transitioned through positions as a server by bussing, food running, and expediting efficiently.
- Resolved customer inquiries and concerns promptly and professionally.
- Trained new staff on service standards and restaurant procedures effectively.
- Operated Toast terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties quickly and effectively.
- Walked section, making sure everything is neat, orderly, and symmetrical.
Host
STK
San Diego, California
02.2026 - Current
- Greeted guests warmly upon arrival, fostering a welcoming atmosphere.
- Coordinated with servers on table assignments to enhance personalization of guest experiences.
- Managed reservations and organized seating arrangements via OpenTable, improving guest flow and satisfaction.
- Maintained even cover counts and equitable seating assignments for servers.
- Answered guest inquiries about menu items and restaurant features promptly.
- Developed training materials as certified trainer to ensure new hosts understood company policies and procedures.
Host and Office Assistant
Fogo de Chão
San Diego, California
03.2025 - 12.2025
- Assisted servers in delivering food and drinks to enhance dining experience.
- Supported other departments with tasks such as bussing tables and delivering food orders.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured efficient communication by managing incoming calls during busy shifts, enhancing customer service experience.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed office supplies and inventory for efficient operations.
- Provided support in preparing documents and reports for management review.
- Maintained filing systems to organize important office documents accurately.
- Supported payroll processing by collecting and verifying employee timesheets.
Education
Bachelor of Arts - Sociology
San Diego State University
San Diego, CA06-2027
Associate of Arts - Sociology
Miracosta College
Oceanside, CA06-2025
High School Diploma -
Carlsbad High School
Carlsbad, CA06-2024
Skills
- Fluent in Portuguese, French, and English Conversational level of Spanish Beginner level Italian
- Guest satisfaction
- Efficient with multi-tasking positions in fast-paced environment
- Course management
- Time management
- Effective communication
- Positive demeanor
Certification
- Food Handler Cerification
Timeline
Host
STK
02.2026 - Current
Host and Office Assistant
Fogo de Chão
03.2025 - 12.2025
Server
Monzu Fresh Pasta
06.2024 - Current
Bachelor of Arts - Sociology
San Diego State University
Associate of Arts - Sociology
Miracosta College
High School Diploma -
Carlsbad High School