Nathalia Quintero
Edinburg,TX
Summary
Driven and dynamic professional with a proven track record at Starbucks, adept in employee training and problem-solving. Skilled in boosting team productivity and customer satisfaction through effective coaching and inventory control. Demonstrates a positive attitude and a results-focused approach, significantly enhancing team performance and operational efficiency.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2023 - Current
- Enhanced team productivity by implementing efficient play calls and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with management to develop strategies for boosting overall store performance
- Trained new employees and delegated daily tasks and responsibilities.
Barista Trainer
Starbucks
05.2022 - 04.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Manager
Chick-fil-A
07.2018 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cheer Coach Volunteer
Morris Middle School
07.2016 - 07.2018
- Assisted in coordinating competitions and showcases, showcasing the talents of our cheer squad to a wider audience.
- Boosted squad morale and performance with consistent encouragement and positive reinforcement.
- Collaborated with fellow coaches to design innovative cheer programs, resulting in increased team success.
Education
High School Diploma -
Mcallen High School
Mcallen, TX05.2020
Skills
- Employee Training
- Problem-Solving
- Recruitment and hiring
- Work Planning and Prioritization
- Coaching and Mentoring
- Inventory Control
- Adaptable to Change
Accomplishments
- Improved Customer Connection Score within a month by prioritizing and planning with my shift team
- Reduced inventory overstock by training my team on ordering accurately
- Received a Partner of The Quarter award as a shift supervisor
- Identified partners within the district to mentor successfully leading them toward their development
Timeline
Shift Supervisor
Starbucks
04.2023 - Current
Barista Trainer
Starbucks
05.2022 - 04.2023
Manager
Chick-fil-A
07.2018 - 05.2022
Cheer Coach Volunteer
Morris Middle School
07.2016 - 07.2018
High School Diploma -
Mcallen High School
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