Summary
Overview
Work History
Education
Skills
References
Timeline
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Nathalia Ramirez

Elizabeth,NJ

Summary

Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.and

Overview

4
4
years of professional experience

Work History

Operations Manager/Accounting Manager

Lieutenant Transportation LLC
Elizabeth, NJ
08.2020 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Presented performance and productivity reports to supervisors.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Addressed customer concerns with suitable solutions.
  • Ensured all log entries were accurately recorded in a timely manner.
  • Resolved customer complaints in a timely manner.
  • Negotiated contracts and closed agreements to maximize profits.

Reservation Agent/Team Leader

Hard Rock Hotel - Sabre Hospitality Inc
Orlando, FL
08.2019 - 10.2020
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Associate of Arts - Culinary Arts

Florida Technical College
Orlando, FL
05-2017

Veterinarian Assisting

Animal Behavior College
Valencia, CA
07-2012

Skills

  • Organizational Management
  • Document Control
  • Workflow Optimization
  • Financial Management
  • Sales Background
  • Fluent in Spanish and English
  • Multi-Unit Operations Management
  • Solutions Development
  • Data Archiving
  • Client Relationships
  • Call Routing
  • Guest Relations
  • Mail Sorting
  • Departmental Support
  • Customer Service
  • Spreadsheet Tracking
  • Front Office Management
  • Multi-Line Telephone Systems
  • Problem-Solving Skills
  • Verbal and Written Communication
  • Bookkeeping
  • Oral and Writing Communication

References

References available upon request.

Timeline

Operations Manager/Accounting Manager

Lieutenant Transportation LLC
08.2020 - Current

Reservation Agent/Team Leader

Hard Rock Hotel - Sabre Hospitality Inc
08.2019 - 10.2020

Associate of Arts - Culinary Arts

Florida Technical College

Veterinarian Assisting

Animal Behavior College

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Nathalia Ramirez