Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nathalia Ramirez

Fontana,CA

Summary

My Name is Nathalia Ramirez and I began working in customer service when I turned 16 years old. My experiences through retail helped me understand that customer service was something I was going to enjoy! As I prioritize to utilize my skills and expand my knowledge, I am very sales driven for the better of any company. Although I’m very sales driven being a leader and encouraging influence has been a number one. Being a dynamic leader and effective communicator with a proven track record at TJX Companies, adept at driving sales through merchandising and exceptional customer service. I am skilled in team training and, ensuring productivity targets are met. Excels in creating positive work environments and fostering customer trust, and enhancing the shopping experience

Overview

3
3
years of professional experience

Work History

Retail Customer Service Associate

HomeGoods, TJX Companies
12.2020 - 11.2021
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Handled cash register operations accurately, minimizing discrepancies
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store. This includes encouraging all of our tjx customers to apply for our rewards credit card
  • Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
  • Assisted in setting up promotional displays to attract customer attention towards specific products or brands(credits cards,donations, rewards)

Retail Sales Coordinator

TJ Max TJX Companies
11.2021 - 11.2023
  • Assisted in the planning and execution of seasonal merchandising resets, optimizing product placement for maximum exposure.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Collaborated with store management to create eye-catching promotional displays.
  • Provided training and guidance to new employees, fostering a supportive team environment.
  • Conducted regular audits of merchandise stock levels, ensuring accurate inventory counts.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Education

Rancho Cucamonga High School
Rancho Cucamonga, CA
05.2022

Skills

  • Positivity in all work environments on a everyday basis
  • Leadership ability to organize and achieve a certain goal
  • Encouraged and open to learn or try new fields,subjects, or environments
  • Enjoy interacting with others and meeting new people!
  • Training knowledge and motivation for others and my team

Accomplishments

- Tjmaxx

TJX associate of the quarter December 2022

- Homegoods

Top 3 highest APR of number of credit card applications month of march

Timeline

Retail Sales Coordinator

TJ Max TJX Companies
11.2021 - 11.2023

Retail Customer Service Associate

HomeGoods, TJX Companies
12.2020 - 11.2021

Rancho Cucamonga High School

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Nathalia Ramirez