Nathalia Riedel-Flores
San Diego,CA
Summary
Proven leader in hospitality, adept in guest relations management and staff training, significantly enhanced guest satisfaction at Artemis Hospitality. Leveraged food and beverage knowledge and foreign language skills to elevate service standards. Achieved notable occupancy rates and sales growth through innovative strategies, showcasing a commitment to excellence and a results-driven approach.
Overview
8
8
years of professional experience
Work History
Innkeeper
Artemis Hospitality
San Diego, CA
05.2023 - Current
- Built a loyal customer base through genuine connections with guests and proactive communication regarding updates or promotions at the inn.
- Streamlined check-in and checkout processes, enhancing efficiency and minimizing wait times for guests.
- Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
- Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
- Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
- Trained new staff members in customer service best practices, contributing to a cohesive team environment.
Supervisor - Catering
Elubia's Kitchen
Santa Barbara, CA
09.2021 - 07.2022
- Collaborated with sales team to create customized menu options for diverse clientele, ensuring repeat business.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Trained new hires in company policies, safety procedures, and efficient catering practices to ensure consistency in service delivery.
- Implemented creative presentation techniques that elevated the overall dining experience for guests.
Sales Manager
Sunglass Hut - Luxottica
La Jolla, CA
06.2016 - 07.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Bachelor of Arts - Psychology And Sociology
University of California Santa Barbara
Santa Barbara12.2024
GED -
San Diego Mesa College
San Diego, CA06.2018
Skills
- Staff Training and Development
- Food and beverage knowledge
- Guest Relations Management
- Foreign language skills
- Hospitality expertise
- Booking system proficiency
- Guest services management
- Guest complaint resolution
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Innkeeper
Artemis Hospitality
05.2023 - Current
Supervisor - Catering
Elubia's Kitchen
09.2021 - 07.2022
Sales Manager
Sunglass Hut - Luxottica
06.2016 - 07.2018
Bachelor of Arts - Psychology And Sociology
University of California Santa Barbara
GED -
San Diego Mesa College
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