Nathalia Rodriguez
Orange Park,FL
Summary
I am a dedicated Marketing senior student with hands-on experience in customer service, sales, and account management. Throughout my career, I’ve taken on leadership roles such as Head Cashier and Account Manager Assistant, strengthening my problem-solving, organizational, and communication skills. I have experience in product design for doors and windows, as well as sales strategies that drive customer engagement. Being fluent in Spanish allows me to connect with a diverse range of clients. I’m eager to apply my marketing expertise to create impactful strategies that contribute to business success.
Overview
4
4
years of professional experience
Work History
Account Manager's Assistant
The Home Depot
09.2024 - Current
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Millwork Associate
The Home Depot
07.2024 - Current
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Organized storage spaces for easy use and error-free inventory tracking.
- Design different types of windows and doors.
- Helped the customer along the sales process, from setting up appointments with the installation company to design the correct item and check after the installation.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Service Associate
The Home Depot
08.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
Head Cashier
The Home Depot
09.2021 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items, and join reward programs
- Coordinate schedule for cashiers.
- Resolved escalated customer disputes with special actions such as discounts.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Increased customer loyalty and retention.
Sales Associate/Accessory Specialist
Aeropostale
07.2021 - 09.2021
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed effective marketing plans in alignment with goals and specifications.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor's Degree - Marketing
University of North Florida
Jacksonville, FL12-2025
Associate of Arts - Business
Santa Fe College
Gainesville, FL08-2023
High School Diploma -
Orange Park High School
Orange Park, FL05.2021
Skills
- Teamwork
- Creative
- Adaptability
- Collaboration
- Strong Ethic Work
- Scheduling
- Organizational skills
- Analytical thinking
- Problem-solving aptitude
- Multitasking and time management
- Active listening
- Customer relations and communications
Languages
Spanish
Native or Bilingual
Timeline
Account Manager's Assistant
The Home Depot
09.2024 - Current
Millwork Associate
The Home Depot
07.2024 - Current
Customer Service Associate
The Home Depot
08.2023 - Current
Head Cashier
The Home Depot
09.2021 - Current
Sales Associate/Accessory Specialist
Aeropostale
07.2021 - 09.2021
Bachelor's Degree - Marketing
University of North Florida
Associate of Arts - Business
Santa Fe College
High School Diploma -
Orange Park High School
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