Nathalia Tyson Trujillo
Port Saint Lucie,FL
Summary
Dynamic and results-oriented professional with proven expertise in relationship building and sales, honed at Bank of America and Wireless Vision, T-Mobile. Excelled in customer satisfaction and financial product sales by leveraging strengths in cash handling and relationship management. Achieved significant client loyalty through exceptional service and problem-solving skills.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Bank of America
09.2018 - 12.2022
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Sales Associate
Wireless Vision, T-Mobile
10.2016 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Psychology
Palm Beach State College
Boca Raton, FLSkills
- Relationship building and management
- Sales expertises
- Teller background
- Documentation
- Cash Handling
- Database Management
- Multi-tasking strength
- Lead database management
- Organization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Relationship Banker
Bank of America
09.2018 - 12.2022
Sales Associate
Wireless Vision, T-Mobile
10.2016 - 09.2018
No Degree - Psychology
Palm Beach State College
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