Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Nathalie A. Nanco

Nathalie A. Nanco

Miami,FL

Summary

  • Knowledge of Microsoft Word and Excell
  • Handling of PDF documents
  • Basic Knowledge of Powerpoint.
  • Knowledge of email management software, such as Outlook.
  • Ability to use video conferencing software, such as Zoom or Microsoft Teams.
  • Basic experience with document management tools, as Goggle drive.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Waitress

Arigatai Sushi
01.2021 - Current
  • Adriana Vethencourt
  • +3054872970
  • Greeted customers, answered questions and recommended specials to increase profits. Assisted in seating guests at tables. Took orders for food and drinks and delivered them to guests.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared checks accurately and processed payments.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Bussed tables as needed during peak hours. Maintained a clean workstation by restocking supplies, wiping down counters.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Provided excellent customer service by addressing concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Developed positive relationships with regular customers through friendly conversation.
  • Served alcoholic beverages responsibly in accordance with state laws. Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Assisted other wait staff members in times of heavy customer traffic.

Waitress

Vegas Burger Bar
01.2020 - 01.2021
  • Laura Fanelli +305.244.8016
  • Greeted customers and provided menus. Assisted in seating guests at tables or booths. Took orders for food and drinks and delivered them to guests.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Organized take-out orders efficiently according to customer requests.
  • Provided accurate change for cash transactions using a cash register system.
  • Demonstrated knowledge of wine selection, pairings, vintages.

Accounting Assistant

Intellitech system
, FL
01.2018 - 06.2019
  • Frank Fritz +3057852869
  • Assisted in the preparation of monthly financial statements and reports.
  • Reconciled bank accounts on a regular basis.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Reviewed customer accounts to ensure accuracy of billing information and payment terms.
  • Entered data into accounting software programs such as QuickBooks Accounting Software.
  • Answered questions from customers regarding their billing or payment status.
  • Monitored inventory levels to ensure adequate supplies are available.
  • Assisted with payroll processing by entering employee hours into the system.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Prepared and issued customer invoices, monitored receivables, and managed collections process.

Director

Tiendas 'XS THE STORE'
Venezuela
01.2000 - 08.2010
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Provided guidance on legal matters related to contracts or intellectual property rights.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties. Recruited, trained, and supervised staff, fostering a productive and positive work environment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Resolved conflicts between staff members and customers when necessary.
  • Participated in local community activities to promote the brand's visibility and reputation.

Intermittent Intern in a Law Firm

BUFETE RODRIGUEZ TORRES Y ASOCIADOS
01.1998 - 01.2000
  • CIVIL AND COMMERCIAL Law firm
  • Monitored and maintained records of court documents, including filings, motions and orders. Reviewed and organized legal documents, such as pleadings and motions.
  • Provided assistance in copying, scanning and faxing confidential documents for clients as needed. Created physical and electronic filing systems to ensure easy access to client information. Scanned documents into the computer system for storage purposes.
  • Performed research to locate pertinent information related to cases when requested by attorneys or paralegals.
  • Answered incoming calls from clients and other attorneys in a professional manner. Greeted visitors and answered phone calls in a friendly manner while managing multiple tasks simultaneously.
  • Coordinated meetings between attorneys and clients.
  • Prepared reports regarding case status updates.
  • Updated contact databases on a regular basis with new information about clients or potential leads.
  • Delivered subpoenas and coordinated law office activities.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.

Education

M.D. - Law

Santa Maria University
Venezuela
01.1996

Skills

  • Effective Under Pressure
  • Proactive Engagement
  • Self-regulation, emotional control
  • Personal management, staff coordination
  • Initiative-driven approach, proactive mindset
  • Accountable Professional
  • Facilitating Collaborative Engagement
  • Team Collaboration Skills
  • Public Relations Communication Skills
  • Accurate money handling
  • Motivational speaking
  • Professionalism
  • Multitasking
  • Reliability
  • Adaptability

Certification

  • Certified Personal Trainer, 2024 - ISSA, International Sports Science Association.
  • CPR and AED Certification, 2024 - ISSA, International Sports Science Association.
  • Florida Food Handler Training, 2023 - AAA Food Handler - 714-592-4100.
  • Functional Training System, 2014 - Venezuelan Society of Physical Medicine and Rehab.
  • International Certification of "Common Block", 2014 - Spanish Aerobic and Fitness Federation.
  • Certified Spinning Instructor, 2013 - Mad Dogg Athletics, Inc.
  • Certified Group Suspension Training (TRX), 2012 - Fitness Anywhere LLC.
  • Lawyer Degree , 1997 - Santa Maria University , Venezuela

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Waitress

Arigatai Sushi
01.2021 - Current

Waitress

Vegas Burger Bar
01.2020 - 01.2021

Accounting Assistant

Intellitech system
01.2018 - 06.2019

Director

Tiendas 'XS THE STORE'
01.2000 - 08.2010

Intermittent Intern in a Law Firm

BUFETE RODRIGUEZ TORRES Y ASOCIADOS
01.1998 - 01.2000

M.D. - Law

Santa Maria University

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Nathalie A. Nanco