Microsoft and Excel
Nathalie Baptiste
Warehouse Associate
Miami,Florida
Summary
Committed, adaptable and extremely well organized with a Bachelor of International Business from Florida international University. 3+ years of experience across Team Leadership & Project Management (Housekeeping Coordinator), Cashier, Customer Service and Inventory Management. Skilled at handling paperwork, maintaining inventory levels, respecting SOPs & handling multiple projects in parallel while successfully prioritizing and keeping good interpersonal relationships with customers and other company departments.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Warehouse Associate
Neptune Cigars
Miami, FL
09.2021 - Current
- Use hand-held devices and computers to record and monitor inventory levels.
- Alternate goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspect work areas for cleanliness and obstacles and remove cartons and boxes to keep work areas organized and hazard-free.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Compare shipping orders and invoices against contents received to verify accuracy.
- Conduct research to address shipping errors and packaging mistakes.
- Work effectively with shippers to resolve shipment issues, damaged materials and shortages.
Customer Service Representative Specialist
CDC/Aerotek
Miami, FL
05.2021 - 07.2021
- Informed inbound callers of CDC guidelines and recommendations for COVID 19 vaccination
- Documenting communication on all calls received on our customer relations management system
- Leading the agent team in the absents of the supervisor
- Assisted in training agents and developed training manuals
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Uber Driver
Uber Eats
Miami, FL
09.2020 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Answered, to reservation calls at specific times and locations.
- Adjusted optimal routes based on traffic and weather conditions.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions.
- Verify contents for delivery.
HOUSEKEEPING SUPERVISOR/COORDINATOR
Marlin Bay Resort & Marina
Marathon, FL
03.2019 - 08.2020
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and homes based on abilities and daily requirements.
- Completed schedules and shift reports.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Worked with front desk to respond promptly to all guest requests.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 20 hours per week.
- Directed team of 12 personnel in busy hotel with 13 rental homes.
- Communicated repair needs to maintenance staff.
- Restocked room supplies such as facial tissues for personal touch with every job.
CASHIER
Kmart
Marathon, FL
05.2017 - 08.2018
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Used POS system to scan merchandise, process payments and issue receipts.
FRONT OFFICE REPRESENTATIVE
Florida Keys Community College
Key West, FL
08.2015 - 06.2016
- Received, sorted and distributed incoming mail in assigned mail boxes.
- Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks and snacks in office.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
Education
MBA - International Business
Florida International Univeristy
Miami 01.2019 - 01.2020
BBA - International Business
FLORIDA INTERNATIONAL UNIVERSITY
Miami 01.2016 - 01.2019
Associate of Arts - Business
FLORIDA KEYS COMMUNITY COLLEGE
Key West 08.2014 - 05.2016
Skills
Complaint resolution
Warehousing functions
Professional telephone demeanor
Receiving support
Staff education and training
Creative problem solving
Recordkeeping strengths
Report preparation
Affiliations
National Society of Leadership and Success
organization (2014)
Phi Theta Kappa Honor Society (2015)
Software
Interests
Singing
Cross cultural relations
Traveling
Reading
Timeline
Warehouse Associate
Neptune Cigars
09.2021 - Current
Customer Service Representative Specialist
CDC/Aerotek
05.2021 - 07.2021
Uber Driver
Uber Eats
09.2020 - Current
HOUSEKEEPING SUPERVISOR/COORDINATOR
Marlin Bay Resort & Marina
03.2019 - 08.2020
MBA - International Business
Florida International Univeristy
01.2019 - 01.2020
CASHIER
Kmart
05.2017 - 08.2018
BBA - International Business
FLORIDA INTERNATIONAL UNIVERSITY
01.2016 - 01.2019
FRONT OFFICE REPRESENTATIVE
Florida Keys Community College
08.2015 - 06.2016
Associate of Arts - Business
FLORIDA KEYS COMMUNITY COLLEGE
08.2014 - 05.2016