Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
21
21
years of professional experience
Work History
Writer
Nathalie Barnes, LLC
Hattiesburg
01.2013 - 05.2025
Organized written work according to established style guidelines.
Proofread copy to check grammar, punctuation, spelling, syntax, and organization of material.
Created original copy for websites, brochures, newsletters, promotional materials, and more.
Ensured that all written work met quality standards before submission deadlines.
Performed extensive research prior to writing any article or post.
Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
Property Manager Office Administrator
Kimberlie Luckie, Realtor
Hattiesburg
05.2017 - 01.2024
Responded promptly to emails or phone calls from tenants regarding any issues that may arise.
Maintained accurate financial records of rental income and expenses in software programs such as QuickBooks.
Negotiated terms of leases with tenants; collected security deposits and first month's rent when applicable.
Prepared detailed move-in and move-out inspection reports for each unit.
Organized and maintained all tenant files, documents, and other records in accordance with company policy.
Handled tenant complaints, inquiries and requests regarding maintenance issues or rent payments in a timely manner.
Coordinated with contractors for repairs, renovations or other services as needed.
Created and processed rental agreements, lease renewals, notices to vacate, rent increases, evictions and other related paperwork.
Provided administrative support including answering phones, filing documents and managing correspondence with clients and tenants.
Received applications from prospective tenants; verified credit history and references before approving applications.
Adhered to Fair Housing Laws while screening applicants for tenancy.
Ensured timely payment of invoices related to the upkeep of the property.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Assistant Service Manager
Gulf Chrysler Dodge Jeep Inc
Foley
09.2013 - 04.2015
Implemented strategies to increase customer loyalty and retention rates.
Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
Developed new processes to improve efficiency and effectiveness of services offered by the organization.
Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
Franchise Owner
Creative Colors International
Hattiesburg
05.2006 - 03.2013
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Completed day-to-day duties accurately and efficiently.
Achieved cost-savings by developing functional solutions to problems.
Retail Store Manager
Limited Brands Inc.
Hattiesburg
10.2004 - 05.2006
Monitored employee performance and provided feedback on a regular basis.
Organized merchandise displays according to seasonal promotions or special events.
Recruited, trained and managed a team of 20+ employees.
Developed and maintained store policies and procedures.
Initiated new product training sessions for employees to improve product knowledge.
Conducted regular meetings with staff members to discuss performance issues or new initiatives.
Handled cash register transactions accurately while providing excellent customer service.
Ensured all safety protocols were followed at all times by staff members.
Conducted regular inventory counts throughout the year to maintain accurate records.
Monitored store performance metrics, including sales, profitability and customer service ratings.
Ensured compliance with all applicable laws, regulations, safety standards, and company policies.