Nathalie Boco
FAR ROCK AWAY,NY
Summary
Seasoned professional with 14 years of supervisory experience seeking a Shift Supervisor role. Expertise in managing staff, ensuring safety protocols, and providing operational oversight in healthcare and retail settings. Proven track record in staff development, strategic planning, and maintaining high standards of service. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Children Rescue Fund
12.2021 - Current
- Oversee daily operations and enforce COVID-19 safety protocols for a residential quarantine facility, ensuring compliance among clients.
- Provided on-the-job training to new staff members.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Provided guidance to staff on compliance with safety regulations.
- Scheduled maintenance, repairs and renovations as needed.
- Conducted regular inspections of the facility and equipment to ensure proper functioning.
- Assisted in resolving conflicts between staff members or clients within the shelter environment.
- Assessed client needs and provided appropriate referrals to outside resources when necessary.
- Trained new staff on relevant protocols and procedures pertaining to their roles within the organization.
Security Officer
A&H Security/ Allied Security
04.2020 - Current
- Conduct comprehensive daily security assessments to ensure a safe environment for residents.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Enforced access control measures in accordance with established procedures.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues a mandated reporter.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Residential Aide/Shift Supervisor
Acacia Network
09.2019 - Current
- Oversee client wellness through regular checks and assistance with life skills development and nutritional planning.
- Maintained accurate record of resident care services and reported any changes in condition to supervisor.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Performed basic first aid when needed or requested. Also administrated NARCAN when needed
- Scheduled regular meetings with staff members to discuss operational issues or concerns.
- Participated in monthly board meetings representing the organization's interests before stakeholders.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Demonstrated knowledge of emergency protocols such as fire drills, evacuation plans., and ensured that they are followed correctly.
- Coordinated with local organizations to develop community partnerships that provided additional resources for clients.
- Supervised a team of case managers responsible for providing comprehensive case management services to clients.
- Ensured compliance with state and federal regulations regarding safety and health standards at the facility.
- Maintained accurate records of client information, program statistics, financial data, and other related documents according to established protocols.
- Monitored inventory levels of food, clothing, toiletries, medical supplies., ensuring that adequate stock is available at all times.
- Facilitated communication between staff members and clients regarding rules and regulations governing behavior in the facility.
MET Supervisor
Home Depot
10.2009 - 07.2019
- Directed daily operations and departmental functions, implementing merchandising and loss prevention techniques to streamline processes.
- Provided guidance, direction and support to team members.
- Performed daily inspections of equipment and machinery.
- Ensured department staff adhered to safety regulations and procedures.
- Developed, implemented and monitored quality control systems.
- Resolved complex operational issues in a timely manner.
- Coordinated with other departments to ensure smooth workflow operations.
- Trained new employees on company policies, processes and procedures.
- Monitored inventory levels of raw materials, supplies and finished goods.
- Collaborated with upper management to create new policies or procedures.
- Created reports detailing production metrics such as yield rate, downtime.
- Placed prices and descriptive signage to enhance displays and promote items.
Education
Bachelor of Science in Healthcare Administration -
Brown Mackie College
01.2017
Health Administration -
Rubys Health School
01.2016
Certified Nurse Assistant -
Margate School of Beauty
01.2012
Skills
- Compassionate
- Enthusiastic
- Responsible
- Resourceful
- Dedicated
- Team Oriented
- Detail-Oriented
- Excellent Verbal
- Customer-Oriented
- Organizational Skills
- PC Proficient: Microsoft Word
- Excel
- Outlook
- PowerPoint
- CARES DHS Database
- Knowledge Working With Behavioral Health
- Substance Abuse
- Chronic Illness
- Homeless Population
- NYC Food Protection Certificate
- Adult & Pediatric First Aid/ CPR/ AED
- Narcan Training
- Speak Spanish and Creole (Haitian Language)
- Schedule Management
Certification
- Mental Health First Aid, 2023
- NYC Food Protection Certificate, 2022
- Adult & Pediatric First Aid/ CPR/ AED, 2023
- Narcan Training, 2022
Languages
Spanish
Professional
Creole
Professional
Timeline
Shift Supervisor
Children Rescue Fund
12.2021 - Current
Security Officer
A&H Security/ Allied Security
04.2020 - Current
Residential Aide/Shift Supervisor
Acacia Network
09.2019 - Current
MET Supervisor
Home Depot
10.2009 - 07.2019
Bachelor of Science in Healthcare Administration -
Brown Mackie College
Health Administration -
Rubys Health School
Certified Nurse Assistant -
Margate School of Beauty
- Mental Health First Aid, 2023
- NYC Food Protection Certificate, 2022
- Adult & Pediatric First Aid/ CPR/ AED, 2023
- Narcan Training, 2022
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