Nathalie Buritica
Plantation,FLORIDA
Summary
A highly motivated and results-oriented professional with a proven track record of working diligently to achieve goals and deliver outstanding results. Known for her proactive approach to identifying and addressing challenges before they arise, ensuring smooth operations and consistent success. With a natural ability to inspire and energize teams, she brings enthusiasm and a positive attitude to every project, fostering a collaborative environment that encourages growth and creativity. Always striving for excellence, she combines a strong work ethic, leadership skills, and a passion for continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
El Gallo Taqueria Restaurant
Weston , Florida
06.2024 - Current
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Recruited, interviewed and hired qualified staff for open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Order management and customer service
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant Manager
Little Hen Restaurant
Weston, Florida
01.2022 - 06.2023
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
Barista
Little Hen Restaurant
Weston, Florida
01.2021 - 06.2023
- Placed orders with suppliers for delivery of products required for daily operations.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Adhered to health department regulations concerning sanitation standards.
Front Desk Receptionist
Alorica
Panamá City, Panamá
02.2015 - 01.2020
- Customer Service – Friendly and professional approach to customers and visitors.
- Effective Communication – Clear verbal and written skills.
- Organization and Time Management –
Ability to manage multiple tasks without losing efficiency. - Problem Solving – Ability to calmly handle unexpected situations.
- Teamwork – Coordination with other departments.
- Telephone switchboard and email management
Education
Bachelor of International Business Economics - Business
Universidad Latina De Panamá
Panamá01-2014
High School Diploma -
The Panama Preparatory School
Panamá12-2013
Skills
- Workflow planning
- Effective Communication
- Teamwork
- Leadership
- Proactive
- Profit and loss accountability
- Vendor partnerships
- Public relations
- Verbal and written communication
- Strategy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food Manager Certification
Timeline
General Manager
El Gallo Taqueria Restaurant
06.2024 - Current
Assistant Manager
Little Hen Restaurant
01.2022 - 06.2023
Barista
Little Hen Restaurant
01.2021 - 06.2023
Front Desk Receptionist
Alorica
02.2015 - 01.2020
Bachelor of International Business Economics - Business
Universidad Latina De Panamá
High School Diploma -
The Panama Preparatory School
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