Nathalie Caty
Philadelphia,PA
Summary
Strategic and results-driven Delivery Manager and Senior Consultant with over 20 years of experience leading complex programs across healthcare, technology, and workforce management. Adept at transforming operational ambiguity into structure and delivering scalable solutions across global teams. Recognized for strong stakeholder engagement, team leadership, and process rigor. Combines a corporate mindset with entrepreneurial agility, having successfully built and scaled a boutique travel business while managing high-stakes implementations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Delivery Manager
ADP – Enablement Services (ES) Team
04.2025 - Current
- Lead and manage a portfolio of 30+ implementation projects across international partners and clients.
- Spearhead operational processes including SOW creation, contract review, and stakeholder reporting.
- Serve as the escalation point for technical and operational issues, ensuring resolution paths are clearly defined and communicated.
- Streamline internal documentation and onboarding resources; launched training series for consultants covering tools, ticketing, and support processes.
- Utilize JIRA and Salesforce to drive proactive case management, improve reporting, and ensure visibility on key metrics.
- Implement biweekly performance check-ins and enforce structured action tracking across all project teams.
Senior Consultant
WorkForce Software – Enablement Services (ES) Team
03.2021 - 03.2025
- Managed a portfolio of 20+ projects across APJ, North America, EMEA, and LATAM, resulting in a 15% improvement in project efficiency.
- Designed custom JIRA dashboards and Confluence knowledge bases to enhance team collaboration.
- Built executive-level Salesforce dashboards that improved project insight and delivery.
- Developed operational documentation and training materials to streamline internal processes.
- Handled escalations and partnered with stakeholders to resolve critical issues and maintain momentum.
- Oversaw Partner Enablement Program compliance.
Senior Implementation Consultant
HealthStream / Change Healthcare
10.2009 - 02.2021
- Led end-to-end implementation of Time & Attendance software with an 82% satisfaction rate.
- Reviewed SOWs to align service deliverables with project outcomes.
- Managed project planning, budgeting, and team execution.
- Delivered consistent status updates and maintained customer engagement throughout the lifecycle.
- Mentored team members to build a collaborative culture.
Senior Implementation Consultant
McKesson Corporation
10.2004 - 10.2009
- Led software implementations for supply chain systems and optimized configuration plans.
- Conducted training with a 95%+ user adoption rate.
- Strengthened stakeholder alignment through regular updates and transparency.
- Identified process improvements that increased system efficiency and reduced error rates.
Decision Support Analyst
Mount Sinai Medical Center
07.2003 - 09.2004
- Developed and maintained contract management databases.
- Conducted cost/utilization analysis and benchmark comparisons.
- Supported clinical evaluations and RFI processing.
- Produced reports for operational decision-making and performance analysis.
Education
Master of Science - Criminology
Florida State University
Tallahassee, FL12-1994
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL12-1992
Bachelor of Science - Management Information Systems
Barry University
Miami, FLSkills
- Program & Delivery Management
- Stakeholder Engagement & Escalation Strategy
- SOW Development & Contract Lifecycle Oversight
- Partner Enablement & Compliance
- JIRA & Salesforce Case Management
- Operational Process Improvement
- Workforce Time & Attendance Systems
- Cross-Functional Team Leadership
- Strategic Planning & Execution
- Knowledge Management & Internal Training
LEADERSHIP HIGHLIGHTS
- Rebuilt and standardized Enablement Services onboarding documentation and support processes.
- Regularly recognized for leadership in partner communications, internal enablement, and operational oversight.
- Known for delivering direct, clear, and effective communication that drives action.
Accomplishments
- Reduced onboarding time by 25% through consultant mentoring programs.
- Developed training resources that improved support efficiency by 30%.
- Delivered projects ahead of schedule, exceeding target deadlines by 15%.
- Contributed to 2% organic growth of Time & Attendance product, adding $500K in revenue.
- Part of team that secured #1 KLAS ranking for Workforce Management solutions.
Websites
Certification
- Project Management Skills for Leaders – LinkedIn Learning
- Agile Service Management – LinkedIn Learning
- Certified Scrum Master
Timeline
Delivery Manager
ADP – Enablement Services (ES) Team
04.2025 - Current
Senior Consultant
WorkForce Software – Enablement Services (ES) Team
03.2021 - 03.2025
Senior Implementation Consultant
HealthStream / Change Healthcare
10.2009 - 02.2021
Senior Implementation Consultant
McKesson Corporation
10.2004 - 10.2009
Decision Support Analyst
Mount Sinai Medical Center
07.2003 - 09.2004
Master of Science - Criminology
Florida State University
Bachelor of Science - Criminology
Florida State University
Bachelor of Science - Management Information Systems
Barry University
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