Nathalie Cervera
Miami
Summary
Dedicated Military Police Sergeant with over 7 years of experience in law enforcement and investigations. Proven skills in conducting thorough investigations, implementing security measures, and fostering community relations. Prepared to leverage expertise to enhance safety and operational efficiency.
Overview
10
10
years of professional experience
Work History
Notary Public
Self-employeed
Miami, FL
05.2026 - Current
- Administered notarizations for legal documents, ensuring compliance with state regulations.
- Facilitated remote online notarization services to enhance client accessibility and convenience.
- Maintained meticulous records of notarial acts to ensure accuracy and adherence to legal standards.
- Educated clients on document requirements, streamlining the notarization process for improved efficiency.
- Developed strong relationships with local businesses, increasing referral opportunities and client base.
- Implemented digital tools for scheduling and document management, reducing turnaround times for clients.
- Managed over 50 customer calls per day
- Conducted regular reviews of notary laws and regulations to maintain up-to-date knowledge in the field.
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Administered oath to document signers to obtain affirmation of truth.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Provided guidance to customers to facilitate completion of notarial documents.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Looked for signs of fraud or coercion and refused notarization.
- Set up and managed appointments for client notary services.
- Meticulously maintained notarial journal records to uphold accountability standards required by law enforcement agencies or courts when requested.
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
Notary Signing Agent
Self-employeed
Miami, FL
05.2026 - Current
- Conducted notarizations for various legal documents, ensuring accuracy and compliance with state regulations.
- Facilitated signings for mortgage closings, providing clients with clear instructions and guidance.
- Coordinated appointments and managed schedules to optimize workflow efficiency.
- Reviewed documents for completeness and accuracy before notarization to prevent errors.
- Implemented streamlined processes to enhance client experience during signings.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Leveraged technology tools for document management and communication to improve service delivery.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
- Maximized availability for clients by offering flexible scheduling options, including evenings and weekends when needed.
- Maintained a professional image at all times while representing both the Notary Signing Agent role and the company brand during appointments.
- Guaranteed compliance with state laws and regulations through diligent adherence to notarial procedures and record-keeping practices.
- Supported timely and accurate administrative task completion.
- Developed strong relationships with local businesses, promoting increased referrals for notary services within the community.
- Minimized delays in closing processes by proactively addressing any discrepancies or concerns before they escalated into larger issues.
- Improved overall efficiency within the office environment by implementing organizational systems for managing appointment calendars, tracking signed documents, and storing confidential information securely.
- Boosted client retention through exceptional customer service and consistent communication throughout the entire notary process.
- Expanded knowledge of industry trends and changes in legislation through regular participation in continuing education courses and networking events.
- Managed challenging situations with poise and professionalism, resolving conflicts between parties while maintaining a neutral position as a Notary Signing Agent.
- Increased sales by 20% due to schedule flexibility and availability.
Mobile Notary
Self-employeed
Miami, FL
05.2026 - Current
- Conducted notarizations for various documents, ensuring compliance with state laws and regulations.
- Managed client appointments and logistics to streamline service delivery and enhance customer satisfaction.
- Implemented digital tools for document management, improving efficiency in processing notarized transactions.
- Trained new notaries on best practices, enhancing team performance and service quality standards.
- Streamlined workflow processes to increase productivity while maintaining strict adherence to legal requirements.
- Built a strong network of professional contacts, leading to repeat business and referral opportunities.
- Displayed professionalism and excellent communication skills while interacting with diverse clientele in a variety of settings.
- Managed appointment scheduling, resulting in timely service for clients and optimal use of work hours.
- Ensured compliance with state regulations through meticulous attention to detail in reviewing and verifying signer identification.
- Performed thorough review of document contents before notarization, ensuring accuracy and completeness.
- Implemented secure storage solutions to protect sensitive client information from unauthorized access or loss due to natural disasters or system failures.
- Stayed current on industry developments through continuous learning initiatives such as attending conferences or workshops, improving the quality of provided services.
- Developed comprehensive record-keeping systems that ensured easy retrieval of past notarizations when needed.
- Increased client satisfaction by providing efficient and accurate notary services for various documents.
- Maintained strict confidentiality with sensitive client information, fostering trust and long-lasting professional relationships.
- Established a strong reputation for reliability and accuracy, contributing to overall business growth and success.
- Ensured timely delivery of completed documents back to relevant parties after the conclusion of signing ceremonies.
- Provided exceptional customer service by addressing client concerns and answering questions promptly and accurately.
- Examined documents for accuracy, completion and compliance before notarizing.
- Updated journal with names and dates for permanent record.
- Managed over 10 last minute requests for a notary at different locations throughout the city.
Military Police Sergeant
US Army
Schofield Barracks, HI
12.2022 - 06.2026
- Supervised and trained junior military personnel in law enforcement procedures and protocols.
- Conducted thorough investigations of incidents and reported findings to command staff.
- Implemented security measures and protocols to protect personnel and assets during operations.
- Coordinated with local law enforcement agencies to enhance community relations and ensure safety.
- Supervised daily operations of military police desk functions, ensuring adherence to protocols and procedures.
- Coordinated communication between law enforcement agencies, enhancing information sharing and response times.
- Managed incident reporting systems, maintaining accurate records for investigations and operational reviews.
- Trained and mentored junior personnel on policies, procedures, and effective incident handling techniques.
- Evaluated security measures and implemented improvements to enhance overall safety within the facility.
- Conducted regular audits of documentation processes, ensuring compliance with regulatory standards and best practices.
- Developed training materials that improved staff performance in crisis management and conflict resolution scenarios.
- Reduced criminal activity on base by developing targeted patrol strategies based on data analysis of incident reports.
- Maintained a safe environment through effective patrols, surveillance, and conflict resolution techniques.
- Supported military operations by providing vital information on potential threats and suspicious activities.
- Managed administrative tasks efficiently, maintaining accurate records and timely reporting of incidents to superiors.
- Developed strong relationships with the local community to foster trust and improve cooperation between civilians and military police forces.
- Ensured compliance with military regulations through regular inspections of personnel and facilities.
- Conducted investigations into criminal activities, gathering evidence and interviewing witnesses for successful case resolutions.
- Conducted thorough investigations of criminal activities, ensuring compliance with military regulations and protocols.
- Collaborated with law enforcement agencies to gather intelligence and enhance operational effectiveness.
- Developed and implemented training programs for junior personnel on investigative techniques and legal standards.
- Led forensic analysis initiatives, improving evidence collection methods across multiple investigations.
- Analyzed evidence and reports to identify patterns, contributing to proactive crime prevention strategies.
- Streamlined incident reporting processes, enhancing efficiency and accuracy in documentation procedures.
- Mentored junior investigators, fostering skill development and promoting a culture of continuous improvement.
- Managed case files from initiation to resolution, ensuring timely completion within established guidelines.
- Investigated security issues involving domestic violence, assault, and theft occurring on base among active military members.
- Gathered crucial evidence using forensic techniques, directly contributing to successful case outcomes.
- Maintained a strong knowledge of applicable laws and regulations governing Military Police Investigations.
- Supported high-profile missions with expertly executed protective services, ensuring the safety of key personnel.
- Served as a role model for junior investigators by demonstrating exceptional work ethic, integrity, and commitment to service.
- Collaborated with local law enforcement agencies to share intelligence, resulting in successful joint operations.
- Developed comprehensive incident reports that accurately detailed events, findings, and recommendations for further action.
- Strengthened interagency relationships through regular communication and collaboration on joint investigations.
- Reviewed facts of incidents to determine if criminal acts were involved.
- Designed and implemented comprehensive training programs for military personnel to enhance operational readiness.
- Evaluated trainee performance through assessments, providing constructive feedback to improve skills and knowledge retention.
- Mentored junior instructors, sharing best practices to elevate teaching methods and enhance overall program effectiveness.
- Developed instructional materials and resources aligned with military standards and regulations for effective learning outcomes.
- Coordinated training schedules, ensuring optimal resource allocation and adherence to deadlines for course delivery.
- Analyzed training effectiveness through participant feedback, implementing improvements to optimize future instructional strategies.
- Increased overall unit readiness by conducting comprehensive training programs tailored to specific mission requirements.
- Evaluated trainee progress through periodic assessments, providing constructive feedback for continuous improvement.
- Led team-building exercises that fostered camaraderie among service members while promoting effective communication skills.
- Supported mission readiness by adapting instructional methods to accommodate diverse learning styles within a given cohort.
- Reinforced core values such as integrity, honor, courage, commitment throughout the curriculum to instill a strong military mindset in trainees.
- Facilitated practical application of theoretical concepts through hands-on training activities and demonstrations.
- Promoted critical thinking and problem-solving skills through challenging training exercises and simulations.
- Maintained meticulous records of trainee attendance, performance metrics, and certifications achieved during the training period.
- Provided mentorship to junior instructors, sharing best practices in effective teaching methodologies and classroom management techniques.
- Established a positive learning environment by maintaining discipline and fostering mutual respect among trainees.
- Built strong rapport with students through class discussions and academic advisement.
- Assessed students' progress and provided feedback to enhance learning.
- Created materials and exercises to illustrate application of course concepts.
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Taught diverse student population by employing various learning styles and abilities.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
- Applied innovative teaching methods to encourage student learning objectives.
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
- Managed a squad of 15 personnel while running the Desk reporting station
Military Police Officer
US Army
Fort Polk, LA
12.2018 - 11.2022
- Enforced laws and regulations to maintain order and safety within military installations.
- Conducted security assessments to identify vulnerabilities and mitigate risks effectively.
- Collaborated with law enforcement agencies to enhance operational coordination during incidents.
- Trained junior personnel on protocols, enhancing team readiness and efficiency in high-pressure situations.
- Implemented crime prevention strategies that improved overall security measures across multiple locations.
- Managed incident reporting processes, ensuring thorough documentation and compliance with military standards.
- Developed response plans for emergency situations, streamlining communication and action protocols.
- Led community engagement initiatives to foster trust between military personnel and local populations.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
- Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Documented and organized security information accurately and efficiently.
- Maintained 100% accountability of assigned equipment worth more than $500,000.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
- Provided expertise in crowd control techniques during large-scale events, ensuring the safety of attendees and maintaining order.
- Assisted in coordinating disaster relief efforts following natural disasters or other crises, providing critical support to affected communities.
- Utilized surveillance equipment to monitor security of personnel and property.
- Led routine inspections of barracks and facilities for compliance with safety regulations, helping maintain a secure living environment for service members.
- Collaborated with local civilian police agencies to share intelligence and coordinate joint operations when necessary.
- Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
- Assisted in the development of crime prevention strategies, resulting in reduced incidents of theft, vandalism, and other offenses.
- Assisted military personnel transitioning into civilian life by providing resources and guidance on employment opportunities and benefits.
- Developed strong relationships with community members through outreach efforts like town hall meetings, fostering trust between the military police force and the public.
- Improved response times to incidents by implementing efficient communication protocols.
- Supported enforcement of military laws and regulations, contributing to overall order within base.
- Played key role in emergency response teams, leading to effective management of unforeseen situations.
- Supervised daily operations and personnel to ensure adherence to military regulations and protocols.
- Conducted thorough investigations on incidents, gathering evidence and interviewing witnesses for accurate reporting.
- Led operational security patrols, ensuring safety and compliance with military regulations.
- Coordinated training exercises, enhancing team readiness and tactical proficiency.
- Enforced laws and regulations to maintain safety and security in military installations.
- Conducted routine patrols, ensuring compliance with military protocols and procedures.
Cashier
Publix
Miami, FL
04.2016 - 12.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving issues and ensuring a positive shopping experience.
- Maintained organized cash register area, promoting a clean and efficient workspace.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Implemented best practices for cash handling, increasing accuracy during financial reconciliations.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed over 70 calls per day and assisted customers promptly and professionally.
Education
Associate of Applied Science - Interdisciplinary Studies
American Military University
Charles Town, WV09-2027
High School Diploma -
Southwest Miami Senior High School
Miami06-2018
Skills
- Intelligence gathering
- Critical thinking
- Communication and interpersonal skills
- Law enforcement procedures
- Public safety awareness
- Conflict resolution
- Emergency planning
- Crime scene management
- Undercover operations
- Criminal investigations
- Interrogation tactics
- Military police procedures expertise
- Report preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Notary Public
Self-employeed
05.2026 - Current
Notary Signing Agent
Self-employeed
05.2026 - Current
Mobile Notary
Self-employeed
05.2026 - Current
Military Police Sergeant
US Army
12.2022 - 06.2026
Military Police Officer
US Army
12.2018 - 11.2022
Cashier
Publix
04.2016 - 12.2016
Associate of Applied Science - Interdisciplinary Studies
American Military University
High School Diploma -
Southwest Miami Senior High School