Nathalie Coleman
Brooklyn
Summary
Spirited Perioperative Scheduling Supervisor versed in managing employees successfully, overseeing multiple tasks and coordinating efficient workflows for over ten years. I provide empathy and advocacy for patients, highly dependable and works effectively with cross functional teams.
Overview
14
14
years of professional experience
Work History
Perioperative Scheduling Supervisor
Memorial Sloan Kettering Hospital
10.2018 - Current
- Oversees the scheduling operation for fifty-two operating rooms across five locations
- Manages seven O.R surgery and gastroenterology schedulers
- Utilizes Epic scheduling software to schedule, create and maintain surgery schedules
- Provides scheduling support and coordinates adult and pediatric inpatient and outpatient O.R surgeries and gastroenterology cases
- Creates and schedules anesthesia appointments
- Facilitates team huddles to ensure strong ongoing communication
- Highly empowers staff development and ongoing individual improvement
- Oversees the prioritization of the staff's daily workflow and ensures job functions are met successfully to the department's expectation
- Helps in analyzing metric data and using the information to show opportunities for improvement
- Plans, implements, and evaluates staffing pattern, in accordance to changes in surgical schedule and adjusts assignments to assure a smooth flow of the surgery schedules
- Participates in coaching, training, recruitment, interview and hire process for new and current employees
- Also conducts annual performance evaluations and provides continuous mentorship to team
- Manages daily review of staff assignments and specialty assignments through collaboration with Charge Nurses, department Directors, Nurse Leaders and high level hospital administration
- Serves as a consultant to other department members about operational needs
- Designated leader in the Perioperative Scheduling Manager's role in her absence
- Manages allocation and best use of the operating rooms by maximizing the room utilization and O.R equipment
- Manages staff's work schedule to ensure adequate staffing for the department
- Addresses and resolves operational and staffing issues head-on using independent judgement
- Helps with special projects pertaining to the perioperative scheduling department
- Cultivates strong working relationships with various levels of professionals to meet shared goals and objectives.
Assistant Manager
CityMD Urgent Care
03.2018 - 10.2018
- Ensured the successful administrative, financial, and operational phases of a CityMD site
- Supported an adult and pediatric patient-centric urgent care facility
- Greeted patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures
- Assisted the Physicians and Physician Assistants with basic patient care which also included following up on laboratory results, scheduling tests and completing physician ordered referrals
- Direct Manager for twelve Patient Care Representatives and the front desk operation
- Assisted Site Manager in managing Medical Scribes and Medical Assistants
- Assisted the Site Manager in preparing the daily work and shift schedule for Medical Scribes, Patient Care Representatives and Medical Assistants
- Monitored and ensured the work que was running close to schedule and patients were triaged in a prompt fashion
- Resolved site issues and patient complaints
- Conducted interviews, performance evaluations, promotions, and coaching
- Aided with insurance verification, patient billing and collected co-payments and scheduled specialty referral appointments
- Traveled to other sites to provide management coverage when needed
- Obtained a loyal and highly satisfied customer base through taking initiative of customer service strategies
- Reduced financial discrepancies by checking monetary transactions, including credit card sales and deposits
- Conducted weekly staff meetings to motivate staff members
- Addressed concerns and questions and established ideas for site improvements.
Patient Access Assistant Manager
BayCare Health System
09.2016 - 04.2017
- Managed ten front desk Patient Access Service Representatives in the outpatient imaging department
- Helped with processing payroll for the Patient Access Representatives
- Assisted Manager in supplying guidance and direction to staff
- Performed functions for the front desk operation, registered adult, and pediatric patients
- Trained, educated, and coached new and current Patient Access Representatives on in-services, policies, and procedures
- Helped patients with questions and concerns about their care and the healthcare system
- Promoted and encouraged overall quality care of the institution
- Obtained payment collection for services provided and administered billing functions to maintain profitability and meet compliance, quality, and productivity standards.
Radiology Patient Access Assistant Manager
Hospital for Special Surgery
03.2010 - 08.2016
- Scheduled inpatient and outpatient surgical and non-surgical procedures for adults and pediatrics
- Overseen eight Patient Access Coordinators to ensure the workflow was completed efficiently and up to departments standards
- Coordinated MRI, Diagnostic Radiology, CT, PET Scans, Nuclear Medicines, and Ultrasound Guided examinations for patients via telephone, in person and through Epic
- Protected and safeguarded patient confidential information
- Advocated for the Patients healthcare wishes associated with their procedure
- Consulted with Radiologists, Doctors, and Nurses on details of interventional Radiology procedures
- Knowledgeable of medical terminology ICD10 and CPT codes
- Triaged a high volume of phone calls to proper party
- Scheduled/rescheduled current, new, pre-, and post-operative patients for Radiology appointments and procedures.
Education
Bachelor of Science: Healthcare Management -
SUNY Canton
Canton, New York05.2023
Medical Billing and Coding Certificate -
The Manhattan Institute
New York, NY11.2019
Skills
- Administrative Management
- Strategic Planning
- Expense Reporting
- Knowledgeable of peri-operative surgery, radiology, anesthesia, and gastroenterology scheduling
- Knowledgeable of medical terminology, ICD 10, and CPT codes
- HIPAA Competency
- Proficient in Epic, Electronic Medical Records(EMR), Microsoft Office, Kronos, Workday, Health Information System(HIS)
- Coaching and Mentoring
- Patient Registration/Patient Scheduling
- Patient Engagement
- Employee Training
Personal Information
Title: Healthcare Administrative Management
Timeline
Perioperative Scheduling Supervisor
Memorial Sloan Kettering Hospital
10.2018 - Current
Assistant Manager
CityMD Urgent Care
03.2018 - 10.2018
Patient Access Assistant Manager
BayCare Health System
09.2016 - 04.2017
Radiology Patient Access Assistant Manager
Hospital for Special Surgery
03.2010 - 08.2016
Bachelor of Science: Healthcare Management -
SUNY Canton
Medical Billing and Coding Certificate -
The Manhattan Institute
Similar Profiles
Samantha Destiny FiguereoSamantha Destiny Figuereo
Nursing Assistant at Memorial Sloan Kettering HospitalNursing Assistant at Memorial Sloan Kettering Hospital
Andrea KnightsAndrea Knights
Epic Beacon Credentialed Trainer - Contract at Memorial Sloan Kettering HospitalEpic Beacon Credentialed Trainer - Contract at Memorial Sloan Kettering Hospital
Tracy McNamaraTracy McNamara
Clinical Nurse II in Chemotherapy Infusion at Memorial Sloan Kettering Hospital Cancer CenterClinical Nurse II in Chemotherapy Infusion at Memorial Sloan Kettering Hospital Cancer Center
Aiden GhesaniAiden Ghesani
Research Intern at Memorial Sloan Kettering HospitalResearch Intern at Memorial Sloan Kettering Hospital
Anvar PrimovAnvar Primov
Java Backend Engineer / Developer at Cambridge Unit SamarkandJava Backend Engineer / Developer at Cambridge Unit Samarkand