Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AssistantManager

Nathalie Dela Masa

Dalton,Georgia

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Burger King
Dalton City, GA
11.2019 - Current
  • Job Description: Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Introduced new products or services, increased sales by 20% by marketing activities and improved customer service to drive sales
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Developed strategy to increase sales and drive profits

Cashier

Mr. Ruben Dela Masa
Quezon City, Philippines
01.2016 - 10.2019
  • Welcomed customers and helped determine their needs. Collected and authorized payments of guests. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Tallied cash drawer at beginning and end of each work shift. Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales to ensure increase of sales by 15% every week.

Education

High School Diploma -

Our Lady of Fatima University
Philippines
04.2019

High School Diploma -

Valenzuela Christian School, Junior High School
Philippines
03.2017

N/a -

San Antonio Elementary School
Nothern Marianas Saipan
04.2006

Skills

  • Professional Skills
  • Communication Skills
  • Computer Skills
  • Ability to work under pressure
  • Positive Attitude
  • Flexibility
  • Organization and Sales Promotion
  • Hiring and Onboarding
  • Employee Coaching and Motivation
  • Sales Tracking
  • Originality and Creativity
  • Scheduling and Coordinating
  • Directing Team Members
  • Managing Multiple Priorities

Accomplishments

  • Supervised team of 20 staff members.


  • Achieved positive increase in sales through effectively helping with new promotions.

Languages

English
Native or Bilingual
Filipino
Native or Bilingual

Timeline

Assistant Manager

Burger King
11.2019 - Current

Cashier

Mr. Ruben Dela Masa
01.2016 - 10.2019

High School Diploma -

Our Lady of Fatima University

High School Diploma -

Valenzuela Christian School, Junior High School

N/a -

San Antonio Elementary School

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