Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Nathalie De Los Santos

Lodi,NJ

Summary

Willing to take on any task to support team and help business succeed. Offers strong customer service and abilities. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Valley
09.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Cashier

Costco Wholesale
12.2022 - 09.2024
  • Kept clean, organized and well-stocked checkout areas.
  • Gave customers full attention and attended to their needs.
  • Engaged customers in pleasant conversation while completing cash register transactions.
  • Approached and solved problems with initiative and sound judgment.
  • Provided information to customers on products or services.
  • Addressed customer questions and complaints with professionalism.
  • Counted and secured cash to maintain accurate register totals.

Licensed Dispensing Optician

Costco Wholesale
02.2022 - 12.2022
  • Ordered custom lenses from suppliers based on customer prescriptions and frame selections.
  • Totaled invoices and filed dispensed orders daily through medical system.
  • Handled insurance claims by submitting necessary paperwork to providers on behalf of clients.
  • Measured clients' facial features to ensure proper fit of eyeglasses and contact lenses.
  • Adjusted eyeglasses for comfort and optimal vision by bending, shaping, or replacing parts.
  • Repaired damaged frames using tools such as pliers, soldering irons, and adhesive materials.
  • Assisted customers in selecting appropriate eyewear based on their needs and preferences.

Licensed Dispensing Optician

Target Optical
02.2015 - 02.2022
  • Managed office administrative, optical and disposable supplies.
  • Prepared accurate work orders for labs with information on prescriptions, lens types and special coatings required.
  • Encouraged customers' purchases by maintaining clean and orderly displays.
  • Ensured cleanliness and organization of display cases and work areas throughout day.

Education

Diploma - Medical Billing and Coding

Ultimate Medical Academy
Florida
05.2022

Associate in Science (A.S.) - Opticianry

Miami Dade College
Miami, Florida
06.2016

High School - undefined

Charles W Flanagan High School
Pembroke Pines, FL
06.2012

Skills

  • Customer Service
  • Critical Thinking
  • Attention to Detail
  • Computer Skills
  • Problem-Solving
  • Telephone Etiquette
  • Teamwork and Collaboration

Language

English - Fluent
Spanish - Conversational

Timeline

Front Desk Receptionist

Valley
09.2024 - Current

Cashier

Costco Wholesale
12.2022 - 09.2024

Licensed Dispensing Optician

Costco Wholesale
02.2022 - 12.2022

Licensed Dispensing Optician

Target Optical
02.2015 - 02.2022

Diploma - Medical Billing and Coding

Ultimate Medical Academy

Associate in Science (A.S.) - Opticianry

Miami Dade College

High School - undefined

Charles W Flanagan High School

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