Summary
Overview
Work History
Education
Skills
Timeline
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Nathalie Evans

Nathalie Evans

New York

Summary

Dynamic and organized professional with extensive experience at Williams Lea, excelling in customer service and workflow management. Proven ability to enhance operational efficiency through effective scheduling and team collaboration. Recognized for attention to detail and fostering a positive work environment, ensuring exceptional client experiences and streamlined processes.

Overview

12
12
years of professional experience

Work History

Senior Receptionist

Williams Lea
01.2023 - 06.2025
  • Scheduled appointments and maintained calendars, optimizing time management for staff and clients.
  • Managed incoming calls, directing inquiries to appropriate departments for efficient communication.
  • Greeted and assisted visitors, ensuring positive first impressions and smooth entry processes.
  • Organized office supplies and maintained inventory, supporting operational efficiency in daily tasks.
  • Collaborated with team members to streamline reception processes, enhancing workflow effectiveness.
  • Updated and maintained customer records in database systems, ensuring accuracy of information.
  • Trained new staff on reception procedures, fostering a supportive learning environment.
  • Assisted with administrative tasks as needed, adapting quickly to changing priorities and demands.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Scheduled office meetings and client appointments for staff teams.

Administrative Assistant

ADAPT Community Network
09.2017 - 10.2021
  • Managed scheduling and coordination for meetings and events to optimize organizational efficiency.
  • Assisted in maintaining accurate records using electronic filing systems to ensure data integrity.
  • Supported team members by preparing documentation and reports, enhancing communication flow.
  • Implemented office procedures that improved workflow and reduced turnaround times for administrative tasks.
  • Conducted research and compiled information to facilitate decision-making processes for management initiatives.
  • Developed training materials for new staff, fostering a supportive onboarding experience and knowledge transfer.
  • Monitored inventory levels of office supplies, ensuring availability while managing budget constraints effectively.
  • Collaborated with cross-functional teams to streamline project workflows, contributing to enhanced operational performance.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Assistant Receptionist

ADS Office
01.2014 - 07.2017
  • Managed front desk operations, ensuring a welcoming environment for clients and visitors.
  • Assisted in scheduling appointments, effectively coordinating staff calendars and client needs.
  • Handled incoming calls with professionalism, routing inquiries to appropriate departments promptly.
  • Supported administrative tasks such as data entry and inventory management of office supplies.
  • Increased client retention by providing exceptional customer service during check-in and check-out processes.
  • Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
  • Streamlined administrative tasks such as document scanning, photocopying, and mail distribution to enhance office efficiency.
  • Expedited invoice processing through careful review of billing details before submission to accounting department, reducing errors significantly.
  • Enhanced company reputation by consistently maintaining a high level of professionalism during all interactions with clients, vendors, and team members.
  • Successfully coordinated room bookings for meetings, conferences, and other events, ensuring smooth event planning and execution.
  • Promoted company branding by consistently following corporate guidelines during phone conversations, email correspondence, and in-person interactions with clients.

Greenlight Bookstore

Alissa Grant
01.2013 - 12.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma - Liberal Arts And Sciences

Kingsborough Community College
Brooklyn, NY

Skills

  • Teamwork and collaboration
  • Friendly and professional
  • Customer service
  • Organized and efficient
  • Attention to detail
  • Multitasking and organization
  • Team leadership
  • Strong organization
  • Flexible schedule
  • Scheduling appointments
  • Data entry
  • MS office applications
  • Record keeping
  • Workflow management

Timeline

Senior Receptionist

Williams Lea
01.2023 - 06.2025

Administrative Assistant

ADAPT Community Network
09.2017 - 10.2021

Assistant Receptionist

ADS Office
01.2014 - 07.2017

Greenlight Bookstore

Alissa Grant
01.2013 - 12.2013

High School Diploma - Liberal Arts And Sciences

Kingsborough Community College

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