Hi, I’m
Nathalie Joseph
Customer service
Fort Lauderdale,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
years of professional experience
Work History
SkyHop Global
Chauffeur.
05.2024 - Current
Job overview
- Provided courteous assistance with luggage handling, ensuring safe transport of personal belongings.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
- Managed diverse itineraries, adapting quickly to schedule changes and last-minute requests from clients.
Transportation America
Chauffeur
08.2023 - Current
Job overview
- Updated logs and tracking documents accurately and according to schedule requirements.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
COMCAST Xfinity
Sales Representative
02.2022 - 10.2022
Job overview
- Demonstrates an advanced knowledge of Comcast products, promoting and selling offerings to individual customers by knocking every door within assigned territory
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Evaluates individual customers' existing and potential product needs and makes recommendations
- Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet and XFINITY Mobile
- Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.
FEDEX Office
Store Consultant
07.2020 - 02.2022
Job overview
- Deliver excellent customer service and adhere to standard practices to maximize sales and minimize shrinkage
- Lifted up to 45 pounds at once and using the buddy system to move heavier loads.
- Performed cash reconciliation for assigned registers (cash Dandling)
- Manage inventory tracking and physical inventory counts to minimize loss
- Generate repeat business by responding to customer concerns with friendly and knowledgeable service
- Resolve customer problems by investigating issues, answering questions, and building rapport
- Exceed team goals and resolve issues by sharing and implementing customer service initiatives.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
The Home Depot
Head Bookkeeper/Cashier
07.2018 - 07.2020
Job overview
- Gathered information and entered data into computer system
- Performed cash reconciliation for assigned registers (cash handling)
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading
- Managing approximately over tens of incoming calls and emails per day from customers.
- Lifted up to 45 pounds at once and used forklift to move heavier loads.
- Enhanced financial accuracy by reconciling accounts, identifying discrepancies, and correcting errors in a timely manner.
- Analyzed costs and revenues to project future trends
- Suggested key operational changes to improve performance such as extracting financial data from various reporting systems
- Researched and resolved collections and billing disputes with tact and efficiency
- Kept supply in line with demand by effectively managing inventory control to reduce workflow gaps
- Handled approximately credit and cash transactions for customers using cash registers
- Analyzed customer interactions to identify needs and provide resources to promote excellent service.
- Maintained accurate historical records.
Marshalls
Cashier
10.2017 - 10.2018
Job overview
- Presented a friendly and positive attitude while communicating clearly with customers and colleagues
- Built and maintained effective relationships with peers and upper management
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions, and offered product advice
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed approximately 20 incoming calls per day from customers.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
McDonald's
Cashier
09.2016 - 10.2017
Job overview
- Greeted and welcomed all guests upon arrival
- Performed cash reconciliation for assigned registers (cash handling)
- Maintained a professional tone of voice and words at all times, including during peak rush hours
- Suggested additional items and offered samples of weekly promotional items to increase store sales
- Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance.
- Lifting up to 30 pounds at once and using the buddy system to move heavier loads.
University of Maryland
Head Cashier/Counter Help
11.2015 - 09.2016
Job overview
- Warmly greeted each and every customer who entered the store
- Efficiently executed customer transactions
- Maintained friendly and professional customer interactions
- Educated customers on products so the customer can be informed on their purchase
- Served guests food as soon as the food is prepared, which helped to ensure that it was eaten at the proper temperature.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash transactions accurately, maintaining proper accounting records for management review.
- Lifting up to 35 pounds of boxed food.
Education
Beacon Hill Training CenterFort Lauderdale, FL
Certificate: Behavioral Health Technician
12.2017
Brooklyn Job Corp AcademyBrooklyn, NY
Medical Office Management (Billing and Coding)
11.2013
Lafayette High SchoolBrooklyn, NY
High School Diploma
06.2010
Skills
- Strong Work Ethic, Self-driven and motivated
- Reliability and punctuality
- Provide exceptional customer service
- Good problem solving and customer service skills
- Good oral and written communication skills
- Passenger Assistance
- Assist customers in lifting and stowing luggage into overhead bins
- Work both independently and as part of team to accomplish work tasks
- Manage unexpected changes in time-sensitive and stressful environment
References
Upon request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Kreyol
Native or Bilingual
French
Professional Working
Interests
Traveling
Timeline
Chauffeur.
SkyHop Global
05.2024 - Current
Chauffeur
Transportation America
08.2023 - Current
Sales Representative
COMCAST Xfinity
02.2022 - 10.2022
Store Consultant
FEDEX Office
07.2020 - 02.2022
Head Bookkeeper/Cashier
The Home Depot
07.2018 - 07.2020
Cashier
Marshalls
10.2017 - 10.2018
Cashier
McDonald's
09.2016 - 10.2017
Head Cashier/Counter Help
University of Maryland
11.2015 - 09.2016
Beacon Hill Training Center
Certificate: Behavioral Health Technician
Brooklyn Job Corp Academy
Medical Office Management (Billing and Coding)
Lafayette High School
High School Diploma
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