Nathalie Geetooah
Amherst,NY
Summary
Well-qualified. Administrative assistant. With proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Real Estate Agent
HUNT Real Estate Corporation
02.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients Daily through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
Inside Sales Representative
UPS
08.2022 - Current
- Answered customers' questions regarding products, prices, and availability for over a thousand accounts yearly.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations for 30 accounts weekly.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed approximately 30 contact logs and account records.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Exceeded weekly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Set up new accounts, established customer credit, and set up payment methods.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless follow-up.
Real Estate Agent
Century 21
02.2022 - 02.2024
- Showed residential properties and explained features, value and benefits of available homes.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Planned and coordinated open house events to move properties.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Maintained current and accurate CRM database of prospective customers.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
Sales Consultant
CarMax
12.2020 - 05.2022
- Answer phones calls regarding their inquiries as well as answer customer questions, provide information on procedures, merchandise, or policies, as well as process merchandise returns and exchanges
- Prepare and modify documents including correspondence, reports, drafts, memos and emails.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Site Supervisor
Immacula’s House Early Child Development Center
08.2018 - 02.2022
- This includes advertising job opportunities, and making recommendations on how to market jobs that align with best-practice recruitment methods
- Implementing and maintaining policies, rules, regulations, and standards as required by the NYS Office of Child and Family Services (OCFS), school administration
- Advertises job opportunities, and makes recommendations on how to market jobs that align with best practice recruitment methods
- I develop and maintain positive relationships with children, parents, staff, and school administration as well as actively seek and utilize partnerships with the community, schools, and agencies
- Prevented intrusion, criminal activity, vandalism, and injuries to workers with proactive oversight of location safety and security.
- Coordinated budget, tracked expenses, and documented progress and variations from plans.
- Mitigated project downtime by effectively managing, scheduling, and dispatching technicians for on-site repairs.
- Interfaced with laborers, clients, and city council to complete projects on time and under budget.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Forecasted, scheduled, and monitored project timelines, personnel performance, and cost efficiency.
- Created project plans with established timelines, assigned to appropriate teams, and managed workflow throughout construction.
- Made changes to project scope and cost and implemented the most effective change management processes to keep the project up-to-date.
Sales Consultant
Zales Jewelers
01.2017 - 12.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Retail Sales Associate
T-Mobile
01.2015 - 01.2017
- Provided professional customer service while ensuring confidentiality was maintained
- I answered phones, ordered proper supplies to maintain smooth operations
- Counting all registers and balance deposit box
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversations with customers to determine the level of assistance required
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Cashier
Target
01.2013 - 01.2015
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Associate of Science - Liberal Arts and Sciences
New York City College of Technology
Brooklyn, NY05.2017
High School Diploma -
School For Democracy And Leadership
Brooklyn, NY06.2012
Skills
- Negotiations Expert
- Experienced Entrepreneur
- Proficient in Microsoft Office
- Strong Organizational Skills
- Highly Professional
- Negotiation
- Social Media Marketing
- Tech-Savvy
- Digital Marketing
- Presenting
Websites
Accomplishments
At 24 I opened my first business Immacula House, a After School Program for kids 5-12 years old. I was the first CFO of my family at the age 24.
Certification
- Licensed Real Estate License - 2021-2026
Timeline
Real Estate Agent
HUNT Real Estate Corporation
02.2024 - Current
Inside Sales Representative
UPS
08.2022 - Current
Real Estate Agent
Century 21
02.2022 - 02.2024
Sales Consultant
CarMax
12.2020 - 05.2022
Site Supervisor
Immacula’s House Early Child Development Center
08.2018 - 02.2022
Sales Consultant
Zales Jewelers
01.2017 - 12.2018
Retail Sales Associate
T-Mobile
01.2015 - 01.2017
Cashier
Target
01.2013 - 01.2015
Associate of Science - Liberal Arts and Sciences
New York City College of Technology
High School Diploma -
School For Democracy And Leadership
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