Nathalie Gougis
Summary
Resourceful and customer-focused professional skilled at turning challenges into positive outcomes, even in high-pressure situations. With a strong background in customer service, crisis prevention, and process coordination, I'm eager to bring my communication, patience, and problem-solving abilities to the table. Ready to make a meaningful impact and enhance experiences for both customers and colleagues.
Overview
18
18
years of professional experience
Work History
Special Education Instructor
Echo Joint Agreement
08.2022 - Current
- Assisted students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Mentored new Special Education teachers within the school district, sharing best practices and offering guidance on effective classroom management techniques.
- Improved student comprehension by implementing individualized learning plans for students with special needs.
- Established clear expectations for student conduct, creating a safe and inclusive classroom culture where all learners could thrive.
Cashier
Aldi USA
10.2021 - 08.2024
- Operate cash register, process transactions, and manage various payment methods efficiently.
- Provide friendly service, address customer inquiries, and ensure a positive shopping experience.
- Stock shelves, organize products, and maintain a clean store environment.
- Follow store policies to prevent loss and report suspicious activity.
Behavioral Assistant
Echo Joint Agreement
08.2014 - 06.2022
- Created and maintained documentation and reports for active cases, ensuring accuracy and compliance.
- Applied calming techniques to diffuse crises, reducing incidents of student violence.
- Implemented behavioral strategies and positive reinforcements, promoting appropriate social behaviors.
Paraprofessional
Echo Joint Agreement
11.2009 - 07.2014
- Supported individual and group learning, reinforcing core concepts for improved student comprehension.
- Managed classroom behavior, reducing disruptions and enhancing student focus.
Receptionist & Assistant
Paul Chambers Salon
10.2006 - 05.2008
- Welcomed guests and ensured a positive first impression, enhancing client satisfaction.
- Managed telecommunications and maintained precise appointment, inventory, and transaction records.
- Ensured a safe, clean salon environment in compliance with OSHA regulations, improving client safety.
Education
Bachelor of Arts - General Studies
Chicago State University
Chicago05.2022
Skills
Crisis prevention
Customer service
Behavioral interventions
Classroom management
Collaborative
Timeline
Special Education Instructor
Echo Joint Agreement
08.2022 - Current
Cashier
Aldi USA
10.2021 - 08.2024
Behavioral Assistant
Echo Joint Agreement
08.2014 - 06.2022
Paraprofessional
Echo Joint Agreement
11.2009 - 07.2014
Receptionist & Assistant
Paul Chambers Salon
10.2006 - 05.2008
Bachelor of Arts - General Studies
Chicago State University
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