Nathalie Griffith
West Jordan,UT
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
8
8
years of professional experience
Work History
QC Team Leader
Ship Central On Demand
West Jordan, UT
12.2020 - Current
- Collaborated with other departments to ensure alignment of goals across teams.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained positive working relationship with fellow staff and management.
- Established clear expectations for employees, providing guidance when needed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Receptionist
R&M Cleaning Services
Payson, UT
08.2018 - 12.2020
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Cashier
LDS Distribution Center
Santo Domingo, Dominican Republic
02.2016 - 06.2018
- Answered customer questions and provided store information.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Bachelor of Arts - Interior Design
APEC University
Dominican Republic09-2017
Skills
- Client Service
- Complaint Resolution
- Cash Handling
- Team Supervision
- Work Planning and Prioritization
Languages
Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Limited
References
References available upon request.
Timeline
QC Team Leader
Ship Central On Demand
12.2020 - Current
Receptionist
R&M Cleaning Services
08.2018 - 12.2020
Cashier
LDS Distribution Center
02.2016 - 06.2018
Bachelor of Arts - Interior Design
APEC University
Similar Profiles
Nidhin VijayanNidhin Vijayan
Accountant at Central Ship Management LTDAccountant at Central Ship Management LTD
Delwar HossainDelwar Hossain
Technical Superintendent at Central Ship Management Pte LtdTechnical Superintendent at Central Ship Management Pte Ltd
Shi HuangShi Huang
Massage Therapist at Soothe Massage On-Demand, Zeel Massage On-Demand (Independent Contractor)Massage Therapist at Soothe Massage On-Demand, Zeel Massage On-Demand (Independent Contractor)
Avery JanuaryAvery January
Broadway Lighting Intern at The Golden TheaterBroadway Lighting Intern at The Golden Theater
Kimberly ZunigaKimberly Zuniga
Leasing Assistant at Evergreene Management GroupLeasing Assistant at Evergreene Management Group