Nathalie Guerrero Hernandez
San Jose,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Elementary School Tutor
City of Hayward- Homework Support Center
03.2024 - 05.2024
- Conducted regular assessments to evaluate student progress, adjusting teaching strategies accordingly for optimal results.
- Implemented effective classroom management techniques to maintain an orderly, focused learning environment.
- Boosted student confidence through positive reinforcement and individualized support.
- Organized after-school tutoring sessions for students requiring additional academic support, resulting in improved test scores.
- Strengthened math proficiency by implementing hands-on activities that reinforced basic concepts.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Food Champion
Taco Bell
04.2021 - 08.2022
- Interacted with customers and solved issues.
- Supported cross-functional tasks within the restaurant, including cashier duties or assisting in other positions as needed.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Processed orders on POS system and accepted cash and charge payments.
- Made change and returned correct cash and coin to patrons.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed time effectively during busy periods while still maintaining focus on delivering meals.
- Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Summer Intern
Edenvale Branch Library
06.2018 - 07.2018
- Organized library materials for easier access, maintaining a clean and welcoming environment for users.
- Facilitated technology workshops for patrons, teaching essential digital skills such as online research methods and database navigation.
- Conducted inventory of library holdings, updating the catalog system for greater accuracy.
- Created visually appealing displays showcasing featured books or highlighting specific genres/themes within the collection.
- Managed interlibrary loan requests between institutions, ensuring timely delivery of materials to requesting users.
Education
Bachelor of Arts - English Language And Literature
California State University- East Bay
Hayward, CA06.2025
High School Graduate -
Oak Grove High School
San Jose, CA06.2021
Skills
- Adaptable
- Team Collaboration
- Dedicated
- Verbal and written communication
- Feedback Delivery
- Patience and Empathy
- Customer service excellence
- Cash Handling
- Patience and composure
Languages
Spanish
Native or Bilingual
Timeline
Elementary School Tutor
City of Hayward- Homework Support Center
03.2024 - 05.2024
Food Champion
Taco Bell
04.2021 - 08.2022
Summer Intern
Edenvale Branch Library
06.2018 - 07.2018
Bachelor of Arts - English Language And Literature
California State University- East Bay
High School Graduate -
Oak Grove High School
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