Nathalie Guillen
Oklahoma City,OK
Summary
Proactive team player with a versatile background in customer service and administrative support, with proven attention to detail and ability to thrive under pressure. Ready to contribute to enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Barista
Dutch Bros
Oklahoma City, OK
04.2023 - Current
- Delivered exceptional customer service by engaging guests with friendly, personalized interactions and product recommendations
- Maintained professionalism and efficiency during high-volume rushes to ensure a positive guest experience
Intern/Call Center Representative
OKIE811
Oklahoma City, OK
08.2023 - 06.2024
- Handled inbound customer inquiries and provided accurate product information.
Intern/Data Entry
Oklahoma blood institute
Oklahoma City, OK
08.2022 - 06.2023
- Processed and organized donor paperwork with accuracy and attention to detail
Intern/Mailroom Clerk
MidFirst Bank
Oklahoma City, OK
08.2021 - 06.2022
- Handled incoming mail by opening, scanning, and distributing documents throughout the office, ensuring accuracy and timely delivery.
Education
Bachelor of Science - Human Development
University of Central Oklahoma
Edmond, OK 05-2028
High School Diploma -
Cristo Rey
Oklahoma City, OK05-2024
Skills
- Reliability & Responsibility – Trusted to handle sensitive documents and perform duties independently
- Team Collaboration – Works well with colleagues to complete projects and support office operations
- Adaptability & Problem-Solving – Adjusts to changing environments and resolves issues efficiently
Languages
Spanish
Native/ Bilingual
Affiliations
- Active member of Broncho Catholic (UCO), participating in community and campus events.
- Member of UCO Sailing Club, collaborating with teammates to develop sailing skills.
- Enjoy outdoor activities with friends, including hiking and camping, demonstrating teamwork and balance.
Timeline
Intern/Call Center Representative
OKIE811
08.2023 - 06.2024
Barista
Dutch Bros
04.2023 - Current
Intern/Data Entry
Oklahoma blood institute
08.2022 - 06.2023
Intern/Mailroom Clerk
MidFirst Bank
08.2021 - 06.2022
Bachelor of Science - Human Development
University of Central Oklahoma
High School Diploma -
Cristo Rey
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