Nathalie Hernandez
Montgomery Village,MD
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Cramer Chiropractic Rehab
12.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Private Nanny
Care.com Inc
08.2018 - 08.2021
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Transported children to and from school, extra-curricular activities and play-dates.
- Monitored playtime to prevent overuse of technology, television, or other influences.
Car Rental Agent
Bmw Of Rockville
04.2017 - 08.2018
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions.
- Explained policies and reviewed documentation to obtain signatures.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
Assistant Manager
Toyota Rent A Car
05.2014 - 03.2017
- Worked closely with store manager to maintain day-to-day operations.
- Updated and maintained rental agreement files and documents.
- Collected payment by processing credit card transactions.
- Explained policies and reviewed documentation to obtain signatures.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Oversaw maintenance, appearance and performance of company vehicles.
- Prepared and submitted reports to supervisor.
- Coordinated shuttle services by communicating with drivers.
- Resolved customer complaints and fostered customer retention and loyalty.
Daycare Worker
Sport&Health
09.2012 - 05.2014
- Secured indoor and outdoor premises to protect children.
- Read aloud and played alphabet games
- Communicated with parents about daily activities and any concerning behaviors.
- Supported children's emotional and social development
- Maintained neat environment
Education
High School Diploma -
Clarksburg High School
Clarksburg, MD06.2014
Skills
- Clear Communication
- Willingness to Learn
- Attention to Detail
- Positive Attitude
- Experience in Leadership
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Cramer Chiropractic Rehab
12.2022 - Current
Private Nanny
Care.com Inc
08.2018 - 08.2021
Car Rental Agent
Bmw Of Rockville
04.2017 - 08.2018
Assistant Manager
Toyota Rent A Car
05.2014 - 03.2017
Daycare Worker
Sport&Health
09.2012 - 05.2014
High School Diploma -
Clarksburg High School
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