Nathalie Herrera
Irvine,CA
Summary
Compassionate Mental Health Worker with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges. Ability to show empathy to a range of children and adults suffering from mental health crisis.
Overview
7
7
years of professional experience
Work History
Mental Health Worker
Aliso Ridge Behavioral Health
04.2023 - Current
- Documented client progress in confidential files
- Implemented crisis intervention plans to support client safety
- Developed and implemented activities to help clients develop social and independent living skills
- Monitored client progress and provided feedback to treatment team members
- Provided clients with recommendations to community resources
- Observed and monitored client behavior and responses to treatment
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Ability to track up to 27 patients at one time.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
Child Care Attendant
Renaissance Clubsport
08.2019 - 07.2023
- Cared for children ages 6 weeks to 12 years old in nurturing and age-appropriate ways
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
- Instructed children in crafts and other activities to promote gross and fine motor skills
- Kept areas clean, organized and stocked, and sanitized surfaces and toys every 3 hours
- Consulted with families to discuss activities and behaviors of each child
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Created safe and engaging learning environments for groups of diverse children with various learning styles
- Worked with children individually and in
Admissions Representative
Hoag Hospital
05.2022 - 06.2022
- Secured confidential patient information from unauthorized access
- Studied and researched various medical terms
- Worked flexible hours; night, weekend, and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained energy and enthusiasm in a fast-paced environment.
- Assisted in patient admission process based on federal and state laws.
- Completed preliminary paperwork for incoming and outgoing patients.
Sales Lead
Old Navy
06.2016 - 12.2019
- Used POS system to process sales, returns, online orders and gift card activations
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Built strong client relationships and provided high value-adding services, resulting in increased company market share
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Trained, coached and mentored new sales associates for maximum performance
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities
- Implemented new marketing initiatives to drive sales and improve overall performance.
Education
Bachelor of Arts - Sociology
San Jose State University
San Jose, CASkills
- Early Childhood
- Development
- Social and
- Academic
- Educational
- Strategies
- Observing and
- Monitoring
- Behavior
- Critical Thinking
- Customer Care
- Driven Work Ethic
- Crisis Intervention
- Case
- Documentation
- Mental Health
Timeline
Mental Health Worker
Aliso Ridge Behavioral Health
04.2023 - Current
Admissions Representative
Hoag Hospital
05.2022 - 06.2022
Child Care Attendant
Renaissance Clubsport
08.2019 - 07.2023
Sales Lead
Old Navy
06.2016 - 12.2019
Bachelor of Arts - Sociology
San Jose State University
Similar Profiles
Adrianna AguilarAdrianna Aguilar
Licensed Vocational Nurse at Aliso Ridge Behavioral Health HospitalLicensed Vocational Nurse at Aliso Ridge Behavioral Health Hospital
Keesha RobbinsKeesha Robbins
LVN Nurse at Aliso Ridge Behavioral HealthLVN Nurse at Aliso Ridge Behavioral Health
Anna TranAnna Tran
Mental Health Worker at Aliso Ridge Behavioral HealthMental Health Worker at Aliso Ridge Behavioral Health