Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Overview
7
7
years of professional experience
Work History
Sales Associate
Showcase Honda
Phoenix, AZ
05.2023 - 12.2024
Greeted customers and provided exceptional customer service.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Built relationships with customers to encourage repeat business.
Sales Associate
ABC Nissan
Phoenix, AZ
06.2022 - 05.2023
Maintained up-to-date knowledge of store merchandise and policies.
Demonstrated product features and benefits for customers' needs.
Handled customer complaints in a professional manner.
Attended weekly team meetings to review performance goals and objectives.
Interpreter
Cyracom International
Phoenix, AZ
09.2021 - 06.2022
Provided simultaneous translation services for conferences, meetings, seminars and interviews.
Translated written texts from one language to another accurately and efficiently.
Interpreted verbal conversations between individuals with limited English proficiency.
Customer Service Representative
CEMEX
Dristrito Nacional, Santo Domingo
02.2018 - 01.2021
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Registered Nurse - Critical Care Unit at Honor Health Deer Valley Medical CenterRegistered Nurse - Critical Care Unit at Honor Health Deer Valley Medical Center