Nathalie Herrera Jimenez
Phoenix,AZ
Summary
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Overview
7
7
years of professional experience
Work History
Sales Associate
Showcase Honda
Phoenix, AZ
05.2023 - 12.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
Sales Associate
ABC Nissan
Phoenix, AZ
06.2022 - 05.2023
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
Interpreter
Cyracom International
Phoenix, AZ
09.2021 - 06.2022
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Translated written texts from one language to another accurately and efficiently.
- Interpreted verbal conversations between individuals with limited English proficiency.
Customer Service Representative
CEMEX
Dristrito Nacional, Santo Domingo
02.2018 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
BBA - Business Administration And Management
Universidad Dominicana O&M
Santo Domingo, Dominican Republic. 09-2016
Skills
- Customer Needs Assessment
- Sales Development
- Policy and Procedure Adherence
- Time Management
- Service-oriented
- Relationship Building
- Listening Skills
- Multi-tasking strength
- Outgoing Personality
- Flexible Schedule
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Sales Associate
Showcase Honda
05.2023 - 12.2024
Sales Associate
ABC Nissan
06.2022 - 05.2023
Interpreter
Cyracom International
09.2021 - 06.2022
Customer Service Representative
CEMEX
02.2018 - 01.2021
BBA - Business Administration And Management
Universidad Dominicana O&M
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