Summary
Overview
Work History
Skills
Key Attributes
Software
Education
What Sets Me Apart
Quote
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Nathalie Herron

Nathalie Herron

Property Management Administration
Pasadena,CA

Summary

I bring extensive experience in property management and facilities coordination, ensuring seamless operations and exceptional tenant support. My expertise includes streamlining processes, managing vendors and work orders, overseeing financials, and delivering top-tier customer service. Building strong relationships with tenants is at the core of my approach—I take the time to understand their needs, foster trust, and provide personalized support. I thrive in collaborative, fast-paced environments, always stepping in where needed to maintain efficiency. With a strong work ethic and a commitment to continuous improvement, I strive to enhance systems, elevate tenant experiences, and drive lasting positive impact.

Overview

21
21
years of professional experience

Work History

Facilities Coordinator (Temporary Contract)

Jones Lang LaSalle
Los Angeles , CA
12.2024 - 02.2025
  • Conducted daily walkthrough to maintain a clean, organized, and well-maintained workspace, proactively addressing any issues before they escalate.
  • Responded promptly to work orders, coordinating with maintenance teams to ensure timely repairs while providing friendly and responsive service.
  • Organized and coordinated meetings, events, and conference spaces, ensuring all setups are properly executed for a seamless experience.
  • Handled day-to-day office tasks, including reception duties, supply inventory management, and procurement, to support efficient operations.

Faculty Housing Coordinator

California Institute of Technology
Pasadena, CA
09.2021 - 08.2024

Tenant Relations & Customer Service

  • Serve as the primary point of contact for tenants, addressing concerns, managing lease renewals, and ensuring a high level of satisfaction.
  • Provide prompt and professional customer service by responding to inquiries, resolving issues, and fostering a positive tenant experience.

Property Inspections & Maintenance Oversight

  • Conduct routine property inspections to identify maintenance needs, enforce lease compliance, and recommend improvements.
  • Manage work orders for unit turnovers, coordinating with trade shops and contractors to ensure timely and efficient maintenance.

Financial & Lease Administration

  • Oversee financial processes, including rent balances, lease-end notices, purchase orders, p-cards, and reimbursements, ensuring strict compliance with institutional policies and financial accuracy. Vendor Management
  • Identify, negotiate, and oversee third-party vendors to ensure high-quality service delivery and cost-effective solutions for property maintenance and operations.

Interim Role & Strategic Leadership

  • Partnered with senior leadership, including the President’s Office and CFO, to align housing operations with institutional strategic goals.
  • Coordinated complex domestic and international relocations for researchers, managing logistics for both residential and laboratory moves to ensure a seamless transition.
  • Streamlined property operations by implementing new processes and efficiency improvements, leading to faster maintenance turnaround, enhanced community engagement, and increased tenant satisfaction.

Housing & Leasing Property Coordinator

Fuller Graduate School
Pasadena, CA
05.2004 - 06.2015

Housing & Lease Administration

  • Managed housing assignments for students and faculty, processing rental applications and overseeing lease administration to ensure smooth and efficient placements.
  • Negotiated lease terms, rent rates, and vendor agreements, maintaining accurate financial records and ensuring compliance with institutional policies.
  • Developed and maintained comprehensive records for housing assignments and vendor agreements, ensuring data was organized, up-to-date, and compliant with institutional regulations.

Master Lease & Property Partnerships

  • Partnered with property owners to secure master leases, expanding housing options and developing long-term relationships to support institutional housing needs.

Facilities & Maintenance Coordination

  • Managed and coordinated work orders for maintenance requests, ensuring prompt resolution and tenant satisfaction.
  • Oversaw weekly and monthly preventative maintenance (PM) schedules, ensuring properties remained in optimal condition.
  • Led unit turnover processes, working closely with maintenance teams and vendors to ensure efficient and timely transitions between tenants.

Skills

  • Customer & Client Relations
  • Prism & Yardi
  • Microsoft, Teams, Zoom
  • Property inspections
  • Property tours & inspections
  • Rent collection
  • Maintenance coordination
  • Lease administration
  • Team collaboration
  • Vendor coordination
  • Work orders
  • Relocations
  • Project Management

Key Attributes

✔ A positive attitude
✔ Willingness to learn
✔ Adaptability
✔ Strong work ethic
✔ Problem-solving mindset
✔ Openness to feedback

✔ Team Player

✔ Detail-oriented

✔ Excellent communication skills


Software

Yardi Voyager

Adobe Photoshop

Adobe Illustrator

Microsoft Office (word, Excel, Power Point)

Salesforce

Slack

Education

PMP Certificate - Construction Project Management

University of La Verne
La Verne, CA
05-2025

BS - Business & Project Management

Southern New Hampshire University
05-2026

What Sets Me Apart

Why You Should Hire Me

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I am passionate about creating well-managed, thriving communities where residents feel supported and operations run smoothly. With years of experience in property management, leasing, and facilities coordination, I bring a balance of hands-on expertise, problem-solving skills, and a people-first approach to every role I take on.

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What Sets Me Apart?

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Exceptional Property & Facilities Management – I have a strong track record of overseeing day-to-day operations, managing vendor relationships, coordinating maintenance, and ensuring properties are well-maintained and financially sound. I don’t just keep things running—I find ways to improve efficiency and enhance the tenant experience.

Strong Leasing & Marketing Skills – I understand the importance of occupancy rates and reputation management. Whether it’s strategic marketing, community outreach, or building relationships with prospective residents, I know how to create demand and maintain high resident satisfaction.

Customer-Focused & Solutions-Oriented – One of my greatest strengths is my ability to connect with people. I take the time to understand tenant needs, address concerns proactively, and create an environment where people feel heard and valued.

Team-Oriented & Independent – I thrive in collaborative environments where teamwork drives success, but I’m also highly self-sufficient and take initiative to get things done. Whether leading a team or working independently, I stay focused on delivering results.

Process Improvement & Operational Excellence – I enjoy streamlining workflows, optimizing systems, and finding ways to make property management more efficient. I’m always looking for ways to improve—not just for the sake of the business, but to make life easier for residents and teams alike.

Strong Work Ethic & Commitment to Excellence – I take great pride in my work and always go the extra mile to ensure that properties are well-managed and tenants are satisfied. Reliability, accountability, and a results-driven mindset are at the core of my approach.

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Why Me?

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I bring more than just experience—I bring dedication, adaptability, and a passion for excellence. I genuinely love what I do and take pride in creating well-run properties where both tenants and staff feel valued. I know that every property is unique, and I approach each one with fresh eyes, ready to find the best solutions for its specific needs.

If you're looking for someone who will not only manage the details but also bring energy, leadership, and a commitment to building strong communities, I’d love the opportunity to contribute.

Quote

"Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves."
Philippians 2:3
Nathalie HerronProperty Management Administration