Nathalie Honore
Tampa,FL
Summary
Talented clinical lead with extensive background in healthcare and administration. Brings top-notch abilities and focus on patients' needs. Versed in current treatment protocols, terminology. Skilled at patient relations, electronic charting and assessments. Well-trained and motivated to exceed expectations. Proven to bring results and work in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Clinical Lead
USF Ophthalmology Department
11.2022 - Current
- Oversaw daily operations of the clinic, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled patient complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Lead Ophthalmic Tech / Assistant Trainer
Florida Eye Specialist and Cataracts Institute
04.2021 - 11.2022
- Collaborated with fellow trainers to develop innovative teaching methods, fostering an environment of continuous learning and growth.
- Assisted with the development of evaluation criteria for training programs, ensuring alignment with organizational goals and objectives.
- Provided one-on-one coaching to struggling trainees, leading to an increase in overall trainee success rates.
- Supported trainers in preparing and delivering high-quality presentations, ensuring clear communication of learning objectives.
- Maintained accurate records of trainee progress, ensuring timely completion of required milestones and certifications.
- Contributed to practice growth by identifying opportunities for process improvements and implementing changes that led to increased efficiency in daily operations.
- Served as a trusted resource for patients, addressing questions or concerns regarding eye health in an approachable and knowledgeable manner.
- Assisted in minor surgical procedures, ensuring smooth operations and optimal outcomes for patients.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Ophthalmic Tech/Receptionist
Treasure Coast Eye & Vision
06.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved patient problems and complaints.
- Corresponded with patients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
Ophthalmic Tech/Receptionist
Dr. Goldberg and Associates
06.2019 - 03.2020
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Patient Care Technician
Martin Health System
05.2017 - 06.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Group Lead of Reception/ Human Resources Specialists
Csl Plasma
07.2015 - 04.2017
- Scheduling and Interviewing processes
- Train all on boarding staff ensuring that we as a company provide positive and effective learning atmosphere
- Answered incoming telephone calls with professional and knowledgeable responses
- Handle customer complaints with problem solving techniques
- Delegate task to employees to ensure optimum functioning of center
- Ensure donors meet specific criteria to donate
- Performed weekly evaluation of staff.
Education
High School Diploma -
Treasure Coast High School
Bachelor of Science in Human Services -
Indian River State College
04.2021
Associate of Science in Human Services -
Indian River State College
07.2017
Skills
- Competency in procedure/SOP development
- Staffing management ability
- Proven patience and self-discipline
- Inpatient care experience
- CPR/BLS trained Talent
- Obtaining/charting vital signs
- Unit Secretary trained
- Understands medical procedure
- Documentation procedures
- Phlebotomy
- Medical terminology knowledge
- Healthcare Informatics
- Clinical expertise
- Team Management
- Patient Care Coordination
- Staff Development
- Patient Safety
- HIPAA Compliance
- Maintaining confidentiality
- Staff Supervision
- Patient Education
- Effective Communication
- Staff Guidance
- Onboarding and coaching
Awards
- Employee of the year: Oct 2016
- Employee of the month: April 2017, Dec 2018
Timeline
Clinical Lead
USF Ophthalmology Department
11.2022 - Current
Lead Ophthalmic Tech / Assistant Trainer
Florida Eye Specialist and Cataracts Institute
04.2021 - 11.2022
Ophthalmic Tech/Receptionist
Treasure Coast Eye & Vision
06.2019 - 03.2020
Ophthalmic Tech/Receptionist
Dr. Goldberg and Associates
06.2019 - 03.2020
Patient Care Technician
Martin Health System
05.2017 - 06.2019
Group Lead of Reception/ Human Resources Specialists
Csl Plasma
07.2015 - 04.2017
High School Diploma -
Treasure Coast High School
Bachelor of Science in Human Services -
Indian River State College
Associate of Science in Human Services -
Indian River State College
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