Nathalie Hough
Grand Rapids,USA
Summary
Versatile administrative professional with 8+ years of experience in operations management, process improvement, and customer service across healthcare, retail, and corporate environments. Proven track record of managing high-volume data processing, leading cross-functional teams, and implementing efficient systems that improve accuracy and productivity. Strong analytical and problem-solving abilities with expertise in technology integration and staff training.
Overview
19
19
years of professional experience
Work History
Caregiver
Private Caregiver
06.2024 - Current
- Provide comprehensive full-time care for disabled family member, including medical support, daily living assistance, and health monitoring
- Manage complex care coordination with healthcare providers, specialists, and medical equipment suppliers
- Maintain detailed care records and medication management with attention to accuracy and safety protocols
Environmental Services Technician
Corewell Health
08.2024 - 02.2025
- Maintained high-quality standards in healthcare environment through systematic cleaning and safety protocols
- Coordinated with multidisciplinary healthcare teams to ensure seamless service delivery
- Provided customer service to patients and families while navigating complex facility operations
Personal Digital Shopper
Walmart
11.2023 - 03.2024
- Fulfilled high-volume online customer orders with 100% accuracy through careful product selection and quality control
- Utilized inventory management systems to locate merchandise and maintain accurate order tracking
- Delivered exceptional customer service while managing time-sensitive order fulfillment requirements
Customer Service Specialist
Buffalo Wild Wings
09.2023 - 03.2024
- Provided superior dining experience through attentive service and comprehensive menu knowledge
- Processed customer orders efficiently using POS systems and coordinated with kitchen staff
- Collaborated with team members to maintain operational standards and exceed customer satisfaction goals
Service Operations Specialist
Wild River Family Entertainment
05.2023 - 09.2023
- Delivered exceptional customer experience in multi-service entertainment facility
- Managed complex order processing and coordination between kitchen, bar, and service teams
- Maintained compliance with operational policies while adapting to diverse customer needs
Logistics Coordinator
Kelly Services
10.2018 - 12.2018
- Coordinated inbound/outbound logistics operations for efficient supply chain management
- Managed documentation systems and maintained accurate inventory tracking
- Optimized driver scheduling and bay assignments to reduce wait times and increase throughput
Operations Manager/Data Systems Specialist
HR Solutions
08.2017 - 04.2018
- Led operations for multiple client accounts, ensuring 100% accuracy in data processing and reporting
- Managed complex employee benefit programs and regulatory compliance across multiple states
- Developed and maintained training programs for staff on system procedures and best practices
- Generated comprehensive reports for executive leadership and external audit requirements
Systems Administrator/Operations Coordinator
CB&I
02.2017 - 06.2017
- Administered HRIS system for 2,000+ employees, ensuring data integrity and system optimization
- Created and managed employee identification systems and security protocols
- Generated daily operational reports for management decision-making across multiple work shifts
- Resolved complex data discrepancies and provided technical support to field operations
Administrative Operations Specialist
Optimized Process Designs LLC, OPD
01.2016 - 02.2017
- Managed comprehensive employee data systems and attendance tracking for 400+ staff members
- Collaborated with HR teams to implement and maintain accurate personnel management systems
- Processed employment status changes and maintained regulatory compliance documentation
- Coordinated technical document distribution and project communications
Operations Administrator/Team Lead
Amec Foster Wheeler
02.2011 - 12.2015
- Led administrative operations team managing data processing for 800+ employees across multiple projects
- Supervised staff training and development in system procedures and compliance requirements
- Managed accounts payable operations and expense reporting for executive management
- Implemented process improvements that reduced processing errors and increased operational efficiency
Field Operations Support
Amec Foster Wheeler
02.2007 - 10.2010
- Supported large-scale industrial operations through logistics coordination and equipment management
- Maintained safety certifications and compliance with industrial safety regulations
- Operated specialized equipment and assisted with complex project implementations
- Collaborated with skilled trades teams to ensure project completion within specified timelines
Education
GED - Equivalent
Skills
- Systems & Software: Kronos, Oracle, JD Edwards, Microsoft Office Suite (Excel, Word, Outlook)
- Data Management: Database administration, Report generation, Quality assurance, Process automation
- Operations: Project coordination, Compliance management, Training development, Performance metrics
- Customer Service: Multi-channel support, Problem resolution, Process improvement, Team collaboration
- Leadership: Proven ability to train, mentor, and coordinate teams in complex operational environments
- Adaptability: Demonstrated success transitioning across healthcare, industrial, retail, and service industries
- Problem-Solving: Expert at analyzing complex situations and implementing effective solutions
- Technology Integration: Strong track record of learning and optimizing new systems and software platforms
Timeline
Environmental Services Technician
Corewell Health
08.2024 - 02.2025
Caregiver
Private Caregiver
06.2024 - Current
Personal Digital Shopper
Walmart
11.2023 - 03.2024
Customer Service Specialist
Buffalo Wild Wings
09.2023 - 03.2024
Service Operations Specialist
Wild River Family Entertainment
05.2023 - 09.2023
Logistics Coordinator
Kelly Services
10.2018 - 12.2018
Operations Manager/Data Systems Specialist
HR Solutions
08.2017 - 04.2018
Systems Administrator/Operations Coordinator
CB&I
02.2017 - 06.2017
Administrative Operations Specialist
Optimized Process Designs LLC, OPD
01.2016 - 02.2017
Operations Administrator/Team Lead
Amec Foster Wheeler
02.2011 - 12.2015
Field Operations Support
Amec Foster Wheeler
02.2007 - 10.2010
GED - Equivalent
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