Summary
Overview
Work History
Education
Skills
Timeline
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Nathalie Imbert

Miami,FL

Summary

Authorized to work in the US for any employer Dedicated Transportation Security Officer with observant nature and a firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs.

Overview

7
7
years of professional experience

Work History

Transportation Security Officer

Transportation Security Administration, TSA
06.2021 - 06.2022


  • Performed pat-downs to look for unauthorized materials and weapons.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Interacted with the public to give directions, explain rules, and regulations and respond to inquiries.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Monitored security checkpoints for compliance with applicable security protocols.
  • Manually screened passengers unable to pass through metal detectors or who triggered alarms.
  • Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.

Correctional Officer

Florida Department of Corrections, Florida
05.2020 - 10.2020
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Completed intake paperwork, fingerprints, and searches.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Booked new inmates into facility and processed inmates for release.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Documented inmate behavior and activities in logbooks.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Interviewed inmates to obtain information and evidence.
  • Responded to inquiries from inmates and other members of public.
  • Administered drug tests to inmates.

Surgical Coordinator

UROLOGICAL CONSULTANTS OF FLORIDA
12.2018 - 02.2019
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Verified insurance coverage and obtained pre-authorizations.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Communicated surgery requirements to nursing teams for smooth operation delivery.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Checked patients in and out and collected payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received and routed laboratory results to correct clinical staff members.
  • Processed medical insurance claims and payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Data entry

Convey Health Solutions
05.2016 - 04.2017
  • Audited production reports, tracking data entry and processing errors.
  • Developed and implemented department policies and Standard Operating Procedures (SOP).
  • Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
  • Maintained data entry team access log-ins and granted system permissions to approved employees.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Conducted performance reviews of employee goals, objectives, and performance expectations.
  • Reviewed budget forecasts factoring department staffing and production needs.
  • Facilitated new employee [Software] set-up, terminations and managed department assets,
  • Provided daily supervision, feedback, and oversight to direct reports.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
  • Kept a high average of performance evaluations.
  • Monitored front areas so that questions could be promptly addressed.
  • Built a highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized meetings for executives and coordinated the availability of conference rooms for participants.
  • Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking, and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.



Cusotmer Service Representative

Teleperformance USA
11.2015 - 02.2016
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Accepted payments and updated accounts with the latest information.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
  • Scheduled appointments to resolve more complex issues.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Miami Central Senior High School
Miami, FL

Technical Degree - Phlebotomy

Lindsey Hopkins Technical College
Miami, FL
07.2023

Electronic Health Records - Medical Records

Miami Dade College
Miami, FL
01.2018

Skills

  • Conductivity Indicators
  • Passenger Screening
  • Bag Screenings
  • Baggage Searching
  • Pre-Board Screenings
  • Customer Relations Skills
  • Situational Awareness
  • Entry and Exit Monitoring
  • Body Pat-Downs
  • Identity Reviews
  • Screening Procedures
  • Asset Protection

Timeline

Transportation Security Officer

Transportation Security Administration, TSA
06.2021 - 06.2022

Correctional Officer

Florida Department of Corrections, Florida
05.2020 - 10.2020

Surgical Coordinator

UROLOGICAL CONSULTANTS OF FLORIDA
12.2018 - 02.2019

Data entry

Convey Health Solutions
05.2016 - 04.2017

Cusotmer Service Representative

Teleperformance USA
11.2015 - 02.2016

High School Diploma -

Miami Central Senior High School

Technical Degree - Phlebotomy

Lindsey Hopkins Technical College

Electronic Health Records - Medical Records

Miami Dade College

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Nathalie Imbert