Nathalie Kandil
Ottawa,ON
Summary
BA Technology student with a proven track record at the Government of Canada, enhancing client satisfaction through effective technical support. Trilingual and adaptable, I excel in cross-functional teamwork and maintain meticulous documentation. Recognized for strong attention to detail, effective communication, and a consistent commitment to service quality, accuracy, and confidentiality, with a proven ability to prioritize tasks and deliver dependable support
Overview
7
7
years of professional experience
Work History
IT Help Desk Technician
Government of Canada - Public Safety
05.2025 - Current
- Enhanced client satisfaction through effective technical support via multiple channels.
- Ensured system reliability by installing and monitoring computing environment components.
- Maintained accurate documentation of troubleshooting steps and resolutions per IT standards.
- Diagnosed and resolved hardware and software issues through cross-team collaboration.
Pharmacy Technician Assistant
Navan Medical Pharmacy
11.2024 - 05.2025
- Ensured data integrity by accurately maintaining pharmacy management system records.
- Supported high-volume prescription processes, assisting with preparation, labeling, and organization.
- Guaranteed data consistency by storing precise digital records across systems.
- Maintained compliance by adhering to privacy standards in handling patient information.
Sales Associate
The Home Depot Inc
05.2024 - 08.2024
- Enhanced department efficiency by managing inventory, restocking, and logistics processes.
- Boosted stock flow and sales growth by analyzing inventory trends effectively.
- Engaged in team meetings for continuous professional development in retail operations.
Beauty Sales Associate
Shoppers Drug Mart
09.2021 - 10.2023
- Achieved client satisfaction by efficiently resolving issues and identifying solutions.
- Supported sales objectives by assisting customers with product selection and promotions.
- Fostered customer loyalty through strong relationships and consistent follow-up service.
- Met and exceeded sales targets through knowledgeable service and effective communication.
Customer Service Associate / Cashier
Food Basics
04.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing inquiries and complaints.
- Resolved customer issues through active listening and effective problem-solving techniques.
- Maintained inventory accuracy by conducting regular stock counts and organizing merchandise.
- Supported daily operations through flexible cross-training in multiple store departments.
Education
Bachelor of Technology (Digital-Health) (Honors) -
Algonquin College of Applied Arts And Technology
Ottawa, ON08-2026
Skills
- Trilingual (English, French, Arabic)
- Clear communication skills with non-technical client's
- Strongly adaptable and thrives in fast-paced environments
- Excellent cross-functional team work
- Ensures accuracy and consistency in all tasks
- Strong documentation & record-keeping
Timeline
IT Help Desk Technician
Government of Canada - Public Safety
05.2025 - Current
Pharmacy Technician Assistant
Navan Medical Pharmacy
11.2024 - 05.2025
Sales Associate
The Home Depot Inc
05.2024 - 08.2024
Beauty Sales Associate
Shoppers Drug Mart
09.2021 - 10.2023
Customer Service Associate / Cashier
Food Basics
04.2019 - 03.2020
Bachelor of Technology (Digital-Health) (Honors) -
Algonquin College of Applied Arts And Technology