Nathalie Keft
Las Vegas,NV
Summary
Knowledgeable and experienced professional with strong background in managing escrow processes and ensuring compliance with legal requirements. Proven track record of successfully overseeing transactions and mitigating risks. Demonstrated expertise in team leadership and customer relations. Highly collaborative, adaptable, and focused on achieving team goals.
Overview
33
33
years of professional experience
Work History
Escrow Manager
Luxury Homes of Las Vegas (since Feb 2021) - Huntington & Ellis (June 2020 - Jan 2021)
06.2020 - Current
- Successfully managed and closed over 1,000 transactions for a total of$829+Million in production.
- Setting up the client relationship for the sale of their residential property:
- Pulling comps for listing appointments and preparing listing packets (Duties Owed, Listing Agreement, SRPD, Wire Fraud, …).
- Inputting listings into MLS and maintaining status of listed properties.
- Scheduling showings and open houses.
- Opening escrow, managing and monitoring the escrow process all the way through sale completion and transaction recording, making sure all escrow documents and disclosures are ready, verified, executed and distributed.
- Constantly communicating with Clients, Title, Agents and Lenders throughout the transaction process, until close of escrow and recording with the County.
- Drafting and signing brokerage documents on behalf of the Broker, including all agents’ listing agreements, withdrawals, commission instructions.
- Sending out offers, preapproval letters, proofs of funds and offer breakdowns in a timely manner.
- Drafting counter offers, multiple counter offers, addenda, request for repairs within the requested deadlines.
- Preparing net sheets and sending reports to the Sellers.
- Ordering HOA resale packages and HOA Demands and monitoring delivery to Agent and Title.
- Scheduling home inspections and monitoring appraisals per purchase agreement deadlines (when representing the buyer).
- Helping sellers coordinate repairs.
- Monitoring the entire loan process with the Lender, from prequalification through funding and wiring to Title.
- Manage REO properties listing tasks and through escrow.
- Supporting all agents with questions on compliance, procedures andforms.
- Maintaining lockbox circulation and scheduling for sale signs up & down.
Operations Team Leader
Telus International
01.2019 - 01.2020
- Clients: JUUL Labs and ByteDance / TikTok
- Successfully developed, coached and led a team of 15+ agents to #1 Team 7/10 months for the JUUL campaign, consistently exceeding goals every single month by providing my agents direction and guidance to ensure achievement of key performance metrics for our client, making sure calls are handled professionally and with efficient resolution.
- Transferred to TikTok in May 2020 for the launching of the campaign: Built and trained a team of 17 Content Moderators. All 17 agents successfully passed the certification tests with over 95% accuracy required to complete and confirm their employment.
Customer Service Representative
Telus International
01.2018 - 01.2019
- Client: JUUL Labs– NOAM & French-Canadian markets
- Top performer, all key performance indicators consistently exceeding expectations. provided commercial and technical support, assisting customers with general inquiries, product support, warranty, order processing and shipping.
- Promoted to the position of Operations Team Leader in June 2019.
Project Coordinator – Commercial Division
Carpets-N-More
01.2017 - 01.2018
- Managed construction projects for over a million dollars in production, in liaison with the following clients: Sunrise Hospital, McCarran Airport, Regional Workforce Development Center, Northcap, Regional Justice Center: estimates and proposals, budgeting, installers team recruitment and management, jobs scheduling, labor processing.
Assistant Property Manager
Berkshire Hathaway Home Services Nevada Properties
01.2012 - 01.2017
- Managed a portfolio of 150+ residential properties for 1.1 Million US $ a year in revenue; liaison with foreign investors / landlords and tenants, preparing contracts and rental agreements, negotiations with HOAs and CICs, repairs management, bill processing, rent collection and disbursement to owners, evictions management, reporting to brokerage.
Business Development Manager
Bernard Krief Consulting Group
01.1993 - 01.2012
- Managed budgets up to 25 Million € in the field of company restructuring, mergers & acquisitions in emerging countries, in partnership with major international funding institutions and venture capital funds: lobbying, experts sourcing and recruitment, back-office management, reporting.
Education
Master's Degree - Emerging Markets Economy and Politics
University of Paris IX – Dauphine
Bachelor's - Russian Studies, International Affairs
University of Paris III – Sorbonne-Nouvelle
Skills
- Licensed real estate agent
- Real Estate transactions management
- Client engagement
- Strategic project oversight
- Leadership in team settings
- Talent acquisition and development
- International trade coordination
- Business process outsourcing expertise
- Consulting for management and technical solutions
- Global experience
- Fluent in English, French, and Russian
Languages
English
Native or Bilingual
French
Native or Bilingual
Russian
Native or Bilingual
German
Elementary
Timeline
Escrow Manager
Luxury Homes of Las Vegas (since Feb 2021) - Huntington & Ellis (June 2020 - Jan 2021)
06.2020 - Current
Operations Team Leader
Telus International
01.2019 - 01.2020
Customer Service Representative
Telus International
01.2018 - 01.2019
Project Coordinator – Commercial Division
Carpets-N-More
01.2017 - 01.2018
Assistant Property Manager
Berkshire Hathaway Home Services Nevada Properties
01.2012 - 01.2017
Business Development Manager
Bernard Krief Consulting Group
01.1993 - 01.2012
Bachelor's - Russian Studies, International Affairs
University of Paris III – Sorbonne-Nouvelle
Master's Degree - Emerging Markets Economy and Politics
University of Paris IX – Dauphine
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