Nathalie Kimbembi

*Provide friendly and superior service to customers during the car rental process.

*Obtain all necessary documents from renters.

*Answer questions from customers about prices and which vehicles are available.

*Process reservations and explain the terms of rental agreements.

*Update computer records and take payments.

*Answered a high volume of customer calls/questions and resolved calls in a timely manner.

*Determined customer fraud needs and provided appropriate solutions.

*Documented customer account activities thoroughly and concisely.

*Engaged in interactive dialogue with customers through active listening.

*Made appropriate decisions on behalf of the customer quickly and effectively.

*Conducted research as needed.

*Responsible for tracking managing and inputting new and updated data into company systems with respect with debt settlement and flood zone monitoring.

*Worked on generating letters and daily reports.

*Verified and entered data by reviewing, correcting, deleting or re-entering data.

*Oversaw all aspects of loan file documents and FNMA, GNMA, Freddie Mac final certification process.

*Identified specific documentation issues, researched and resolved client inquiries regarding documents issues.

*Developed relationships with clients to maintain high level of management to meet demands of clients.

*Communicated the loss mitigation options available to borrowers as well as the actions the borrowers must take to be considered for these options.

*Coordinated receipt of all documents associated with a loan modification or loss mitigation activities.

*Examined financial documentation and ensured accuracy and completeness.

*Ensured that documents were consistent to company and industry guidelines FHA/VA/USDA loans.