Nathalie Laccident
Miami ,FL
Summary
Experienced server with expertise in order management, payment processing, and upselling. Continuously staying updated on menu items, providing targeted recommendations to meet each customer\'s unique needs. Well-versed in handling special dietary requirements and adhering to general food safety standards.
Overview
12
12
years of professional experience
Work History
Server
Etaru
Hallandale, FL
05.2016 - Current
- Recorded food and drink orders and served customer requests to the standards required
- Maintained full product knowledge of menu and specials
- Made suggestions to customers based on preferences
- Helped managers train incoming staff
- Taking food orders and relay orders to kitchens or serving counters so they can be filled up.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Lead Manager
Superdry
01.2013 - 02.2016
- Supervises cash and accounting procedures, verifying expenditures and receipts
- Makes decisions on advertising, promotions, and which products to put on sale
- Monitor and analyze sales, determine storewide trends
- Project sales, determine profitability of goods and services.
Room Service Server
Marriot Hotel
Miami
01.2013 - 03.2014
- Restocked supplies to keep team efficient and ready for guests' orders.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Collaborated with team members to complete large catering orders for events held within the hotel venue.
Education
Bachelor in Health Services Administration/ Minor in Management - Hospitality Administration And Management
Barry University
Miami, FL05.2022
Associate in Art -
Broward College
05.2018
Skills
Teamwork and collaboration
Professionalism and strong work ethnic
Leadership
Exceptional customer service
Guest Engagement
Strong Work Ethic
High-volume dining
Food safety understanding
Cash Handling
Hospitality service expertise
References
- Mikencia Rene, Amazon, Manager, mikencre@amazon.com, 786 985 8107
- Puccini Paul, East hotel, Lead Manager, Pucci719@hotmail.com, 786-660-1775
Timeline
Server
Etaru
05.2016 - Current
Room Service Server
Marriot Hotel
01.2013 - 03.2014
Lead Manager
Superdry
01.2013 - 02.2016
Bachelor in Health Services Administration/ Minor in Management - Hospitality Administration And Management
Barry University
Associate in Art -
Broward College