Nathalie Madeus
Lake Worth,FL
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and a result-driven approach, ensuring high standards are consistently met.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
CBRE
09.2022 - 12.2024
- Managed high-volume calls, ensuring timely responses to customer requests.
- Resolved customer inquiries with effective communication and problem-solving techniques.
- Managed meeting rooms and schedules for multiple departments
- Ordered and set up catering for meetings and events
- Coordinated travel arrangements for team members
- Provided building access to guests and visitors
- Activated badges for new and existing employees
- Managed office supplies and inventory
- Route incoming and outgoing mail
- Responded to customer requests for products, services, and company information.
- Maintained and delivered check Logs
- Log and schedule service appointments
- Maintain clean and organized work areas
- Escorted vendors during work orders
- Assembled presentation books
- Maintained detailed records for inventory management and customer interactions
- Collaborated with team members to develop best practices
Medical Receptionist
Octapharma Plasma Inc.
10.2017 - 08.2022
- Registered new and current donors
- Created and maintaining donor records files
- Managed incoming calls, ensuring prompt customer service.
- Conducted thorough medical screenings to assess donor eligibility.
- Obtained patient vitals such as height, weight and blood pressure.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Facilitated accurate data entry into electronic health records.
- Disinfected tools, equipment and surfaces between patients.
- Maintained clean, neat and properly sterilized work area.
- Assisted in inventory management for office supplies.
- Trained new personnel on screening protocols and safety measures
- Managed employee break schedules
- Sorted, received, and distributed mail correspondence.
Activities Coordinator
Oasis Health and Rehabilitation Center
08.2011 - 09.2017
- Coordinated engaging recreational activities to enhance resident participation and well-being.
- Assisted in the organization of special events.
- Collaborated with healthcare staff to monitor resident progress.
- Evaluated program effectiveness through resident feedback, implementing improvements as needed.
- Developed and monitored budgets for recreational activities.
- Maintain documents such as attendance records, correspondence, or other materials.
- Complete assessments and other forms.
- Ordered and maintained all recreational equipment.
- Transported and escorted program participants to and from activities and on field trips.
- Prepared reports for management regarding status and progress of recreational activities.
- Communicated with family members and other caregivers to provide updates on well-being and care.
- Developed monthly newsletter to keep families informed.
Education
Associate of Arts And Sciences - General Studies
Palm Beach State College
Lake Worth, FL08-2026
High School Diploma -
Lake Worth Community High School
Lake Worth, FL06.2011
Skills
- Customer service excellence
- Problem-solving abilities
- Attention to detail
- Collaborative team player
- Organizational skills
- Time management
- Active listening
- Data entry
Additional Information
- Skilled in Customer and Personal Services
- Processing and applying new concepts quickly
Languages
English
Full Professional
Creole
Full Professional
French
Limited Working
Timeline
Customer Support Specialist
CBRE
09.2022 - 12.2024
Medical Receptionist
Octapharma Plasma Inc.
10.2017 - 08.2022
Activities Coordinator
Oasis Health and Rehabilitation Center
08.2011 - 09.2017
Associate of Arts And Sciences - General Studies
Palm Beach State College
High School Diploma -
Lake Worth Community High School